Is velo-store.nl legit?
Mostly. HasTrust rates velo-store.nl Mixed (60/100), checked 2026-10-15: Ships from France, not a Dutch-based shop; Some reviewers report orders not shipping for days or items not actually in stock; The phone number reportedly reaches a French voicemail.
Velo-store.nl looks like a real, functioning bike-parts webshop rather than a scam. It is run from France and has a mostly positive Trustpilot record across more than 200 reviews. The site lists a physical address and phone number, a 30-day return window, and buyer-friendly payment options such as iDEAL, PayPal and credit card. Some customers report shipping delays, out-of-stock items and a phone line that reaches French voicemail, so order early if you need something by a deadline. Paying by PayPal or credit card keeps you protected.
What we measured
- ✓Domain registered 5+ years ago
- ✓On the public web since 2021 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Mostly positive Trustpilot reviews (4.3/5 from 237 reviews), many marked Verified
- Wide range of payment methods, including iDEAL, PayPal, credit card, Apple Pay and Google Pay
- Stocks well-known brands such as Shimano, Schwalbe, Abus, Mavic and Polisport
- Claimed Trustpilot profile that replies to most negative reviews
⚠ Cons
- Ships from France, not a Dutch-based shop
- Some reviewers report orders not shipping for days or items not actually in stock
- The phone number reportedly reaches a French voicemail
- Orders cannot be changed after confirmation, and cancellation is only possible before preparation
- Replies to complaints can take up to two weeks
- A December 2025 review reports an order unshipped after 10 days and a non-working phone line
- About 11% of reviews are 1-star in an earlier Trustpilot snapshot
- Customer service runs through a third party (Spacefoot, [email protected]), not the shop's own name
- Domain age and company registration details are not covered by the sources
Why switch: Large Dutch retailer with local customer service and strong buyer protection, a safe fallback for bike accessories if delivery timing matters.
Widely trusted marketplace with A-to-z guarantee and easy returns for common bike parts and accessories.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-12-13 | TLS handshake from our servers | |
| Domain registration | 2021-03 (5 years old) | RDAP registry record | |
| First seen on the web | 2021 | Internet Archive | |
| Hosting | OVH - OVH SAS, FR | IP and AS lookup | |
| Registrar | Gandi | RDAP registry record | |
| DNS | gandi.net | Nameserver records | |
| Contact & legal pages | email, phone, address, returns page (30 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
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Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; you can choose a refund or store credit; standard delivery takes 2–6 business days.
What their page says, word for word
- “Je hebt 30 dagen vanaf de datum van ontvangst van de bestelling om een retourprocedure te starten.” — their page
- “Je bent zelf verantwoordelijk voor de portokosten van de retourzending. Er vindt geen restitutie plaats. Als een van de producten waarop de retourzending betrekking heeft echter niet aan de eisen voldoet of defect is en dit door onze klantenservice wordt gevalideerd, wordt de retourzending gedekt door een vooraf betaald etiket.” — their page
- “In overeenstemming met de bepalingen van het consumentenrecht, met name bij uitoefening van het herroepingsrecht, wordt de terugbetaling standaard uitgevoerd op het oorspronkelijke betaalmiddel, tenzij u uitdrukkelijk instemt met een terugbetaling in een andere vorm, zoals een tegoed.” — their page
- “Levertijd: 2-6 werkdagen” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is velo-store.nl legit?⌄
Mixed. HasTrust trust score: 60/100. Velo-store.nl looks like a real, functioning bike-parts webshop rather than a scam. It is run from France and has a mostly positive Trustpilot record across more than 200 reviews. The site lists a physical address and phone number, a 30-day return window, and buyer-friendly payment options such as iDEAL, PayPal and credit card. Some customers report shipping delays, out-of-stock items and a phone line that reaches French voicemail, so order early if you need something by a deadline. Paying by PayPal or credit card keeps you protected.
Is velo-store.nl a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the velo-store.nl trust score?⌄
HasTrust rates velo-store.nl 60/100 (Mixed). Unsure
What is the return policy of velo-store.nl?⌄
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; you can choose a refund or store credit.
How long does delivery from velo-store.nl take?⌄
Their own shipping page says standard delivery takes 2–6 business days.
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