Is trek-expert.nl legit?
Mostly. HasTrust rates trek-expert.nl Mixed (60/100), checked 2026-10-15: Customer service and shipping are based in France, not the Netherlands; Reviews report long delivery delays, and one buyer says an order never arrived after months; Company replies to complaints often redirect buyers to a generic Spacefoot email.
trek-expert.nl looks like a real outdoor-gear shop rather than a scam. It is run by a registered French company, Spacefoot SAS, which publishes its legal details, a phone number and email, and accepts buyer-friendly payments like iDEAL and PayPal. Its Trustpilot rating is a solid 4 out of 5 across more than 100 reviews. The main concern is slow or failed deliveries. One Dutch buyer says they waited about six months for a €143 order. The return window is also stated inconsistently across the site.
What we measured
- ✓On the public web since 2021 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Operated by an identifiable French company (Spacefoot SAS) with published registration number, VAT number and registered office
- Buyer-protected payment options are available, including iDEAL, PayPal, credit card, Apple Pay and Google Pay
- Trustpilot score of 4 out of 5 from over 100 reviews, with the company replying to negative reviews
- Wide range of hiking, camping, climbing and winter-sports gear from known brands such as La Sportiva and Merrell
⚠ Cons
- Customer service and shipping are based in France, not the Netherlands
- Reviews report long delivery delays, and one buyer says an order never arrived after months
- Company replies to complaints often redirect buyers to a generic Spacefoot email
- Return terms are inconsistent: the footer says 30 days, but product pages say 14 days
- The French text of the terms prevails in any dispute
- A Trustpilot reviewer reports paying €143, receiving nothing after nearly six months, and getting poor communication during a carrier claim
- The return window is inconsistent across the site (30 days vs 14 days)
- The contact page lists 'RCS Paris' while the terms say RCS Nanterre, a minor inconsistency in company details
Why switch: Large Dutch retailer that carries outdoor gear, with domestic customer service and a well-known return process.
Wide selection of hiking and camping gear, with fast delivery in the Netherlands and A-to-z buyer protection.
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-12-13 | TLS handshake from our servers | |
| First seen on the web | 2021 | Internet Archive | |
| Hosting | OVH - OVH SAS, FR | IP and AS lookup | |
| DNS | gandi.net | Nameserver records | |
| Contact & legal pages | email, phone, address, returns page (30 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 2 recorded points since 2026-10-15, 55 → 60 | HasTrust score model |
Buyer reports
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Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; you can choose a refund or store credit; standard delivery takes 2–6 business days.
What their page says, word for word
- “Je hebt 30 dagen vanaf de datum van ontvangst van de bestelling om een retourprocedure te starten.” — their page
- “Je bent zelf verantwoordelijk voor de portokosten van de retourzending. Er vindt geen restitutie plaats. Als een van de producten waarop de retourzending betrekking heeft echter niet aan de eisen voldoet of defect is en dit door onze klantenservice wordt gevalideerd, wordt de retourzending gedekt door een vooraf betaald etiket.” — their page
- “In overeenstemming met de bepalingen van het consumentenrecht, met name bij uitoefening van het herroepingsrecht, wordt de terugbetaling standaard uitgevoerd op het oorspronkelijke betaalmiddel, tenzij u uitdrukkelijk instemt met een terugbetaling in een andere vorm, zoals een tegoed.” — their page
- “Levertijd: 2-6 werkdagen” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is trek-expert.nl legit?⌄
Mixed. HasTrust trust score: 60/100. trek-expert.nl looks like a real outdoor-gear shop rather than a scam. It is run by a registered French company, Spacefoot SAS, which publishes its legal details, a phone number and email, and accepts buyer-friendly payments like iDEAL and PayPal. Its Trustpilot rating is a solid 4 out of 5 across more than 100 reviews. The main concern is slow or failed deliveries. One Dutch buyer says they waited about six months for a €143 order. The return window is also stated inconsistently across the site.
Is trek-expert.nl a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the trek-expert.nl trust score?⌄
HasTrust rates trek-expert.nl 60/100 (Mixed). Unsure
What is the return policy of trek-expert.nl?⌄
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; you can choose a refund or store credit.
How long does delivery from trek-expert.nl take?⌄
Their own shipping page says standard delivery takes 2–6 business days.
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