Is superfietsen.nl legit?
Yes. HasTrust rates superfietsen.nl Trusted (71/100), checked 2026-10-15: Physical store with full address and opening hours (Leyweg 595C, Den Haag), plus store pages for Arnhem, Delft and Rotterdam; Claimed Trustpilot profile since August 2021 with about 600 reviews and a 3.9/5 'Good' score; Kiyoh reviews describe satisfaction with price, quality and delivery, and praise expert customer service and clear assembly instructions.
Superfietsen.nl looks like a real, established Dutch bike retailer rather than a scam. It runs physical stores, including one in Den Haag with a full address, phone number and opening hours, and lists a service phone line and email. Its Trustpilot profile has been claimed since 2021 and scores 3.9/5 from about 600 reviews, and Kiyoh reviewers praise price, quality, delivery and clear assembly guidance. There are complaints about customer service. Boxed bikes need partial self-assembly, and damage must be reported within 5 working days.
What we measured
- ✓On the public web since 2013 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Google Trust Services)
- ✓Displays the Webshop Keurmerk trust seal — issuer certificate names this shop, verified automatically
Why this score?
✓ Pros
- Physical store with full address and opening hours (Leyweg 595C, Den Haag), plus store pages for Arnhem, Delft and Rotterdam
- Claimed Trustpilot profile since August 2021 with about 600 reviews and a 3.9/5 'Good' score
- Kiyoh reviews describe satisfaction with price, quality and delivery, and praise expert customer service and clear assembly instructions
- Stated warranty: 1 year factory warranty on bikes, 2 years on e-bikes
- Pay-later payment option offered
- Sells known brands such as Batavus, Sparta, Cube, VanMoof and Qwic
⚠ Cons
- Some Trustpilot reviewers report poor customer service experiences
- Boxed bikes arrive about 85% pre-assembled; you finish the rest yourself, and faults caused by incorrect assembly are not covered by warranty
- Damage or defects must be reported within 5 working days of delivery
- Only 1 year of warranty on regular bikes
- Return policy details are not covered in the sources
- Some Trustpilot reviews warn against buying because of customer service problems
- The short 5-working-day window for reporting damage could leave buyers without recourse if they inspect the bike late
Why switch: A large, well-known Dutch retailer, a safe option if you prefer a big-name shop for an e-bike.
A major Dutch marketplace offering buyer protection, useful for bikes and especially accessories.
A Dutch bike shop listed by Trustpilot as a similar business, with a higher rating (4.7) from about 6,200 reviews.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2026-12-01 | TLS handshake from our servers | |
| First seen on the web | 2013 | Internet Archive | |
| Popularity rank | #321736 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US | IP and AS lookup | |
| DNS | rrpproxy.net | Nameserver records | |
| Contact & legal pages | phone, address, returns page | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked yesterday. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method; standard delivery takes 1 business day.
What their page says, word for word
- “Je hebt dan de mogelijkheid om je fiets binnen 14 dagen na ontvangst, ongebruikt te retourneren.” — their page
- “Retourkosten (mits geen garantie geval): €45 (NL) / €60 (BE)” — their page
- “Terugbetaling via dezelfde betaalmethode, min de retourkosten” — their page
- “We hanteren een 24-uurslevering. Jouw fiets wordt dus de volgende werkdag al geleverd.” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is superfietsen.nl legit?⌄
Trusted. HasTrust trust score: 71/100. Superfietsen.nl looks like a real, established Dutch bike retailer rather than a scam. It runs physical stores, including one in Den Haag with a full address, phone number and opening hours, and lists a service phone line and email. Its Trustpilot profile has been claimed since 2021 and scores 3.9/5 from about 600 reviews, and Kiyoh reviewers praise price, quality, delivery and clear assembly guidance. There are complaints about customer service. Boxed bikes need partial self-assembly, and damage must be reported within 5 working days.
Is superfietsen.nl a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the superfietsen.nl trust score?⌄
HasTrust rates superfietsen.nl 71/100 (Trusted). Buy
What is the return policy of superfietsen.nl?⌄
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method.
How long does delivery from superfietsen.nl take?⌄
Their own shipping page says standard delivery takes 1 business day.
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