Is upway.de legit?
Mostly. HasTrust rates upway.de Mixed (60/100), checked 2026-10-15: Returns are not free: €69 for standard e-bikes and €119 for cargo bikes; Returns are only accepted if the bike has been ridden less than 50 km and is in the condition received; Delivery costs €49, or €99 for cargo bikes.
upway.de looks like a legitimate German shop for refurbished and used e-bikes, and buyers are overwhelmingly happy with it. Its own Trustpilot profile shows 493 reviews averaging 4.7, with 96% at 4–5 stars, and the company replies to most negative reviews. Product pages set out a 14-day return right, a 1-year warranty, and clear delivery and return fees. The main downsides are cost and condition: returning a bike costs €69–119 and is only accepted under 50 km of use, and used bikes may have visible scrapes or dents.
What we measured
- ✓On the public web since 2013 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Strong reputation on its own Trustpilot profile: 4.7 average from 493 reviews, 84% five-star
- The company responds to complaints, replying to 72% of negative reviews
- One reviewer had brake and speedometer problems on arrival and says Upway refunded the repair bill, including train fare, on the same day
- 14-day return right with a refund of the purchase price and the original shipping cost
- 1-year warranty covering frame, battery, motor and electronics, with repairs handled through partner bike shops
- Large discounts on premium brands, e.g. a Riese & Müller Charger3 at €2,199 against a €4,899 RRP
- Listings disclose the bike's history and the mechanic's notes on condition
- Optional 3-year battery and breakdown warranty and theft/damage insurance at checkout
⚠ Cons
- Returns are not free: €69 for standard e-bikes and €119 for cargo bikes
- Returns are only accepted if the bike has been ridden less than 50 km and is in the condition received
- Delivery costs €49, or €99 for cargo bikes
- Used bikes can have cosmetic damage such as scrapes and dents
- Bikes cannot be reserved
- At least one review headline says sending a bike back is difficult
- Some reviewers describe the return process as hard
- Trustpilot notes the company invites reviews and pays for a Trustpilot subscription, though it still replies to negative reviews
- No ScamAdviser, BBB or domain-age data was available in the sources
Why switch: Large German retailer if you'd rather buy a new e-bike with full manufacturer warranty and no used-condition risk.
Major German online retailer with a broad e-bike range and established return handling.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2027-01-04 | TLS handshake from our servers | |
| First seen on the web | 2013 | Internet Archive | |
| Popularity rank | #757747 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US, CA | IP and AS lookup | |
| DNS | googledomains.com | Nameserver records | |
| Contact & legal pages | email, address, returns page | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 2 recorded points since 2026-10-15, 58 → 60 | HasTrust score model |
Buyer reports
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Checked yesterday. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method; standard delivery takes 3–8 days.
What their page says, word for word
- “Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.” — their page
- “Sie tragen die Rücksendegebühr der Waren in Höhe von 69EUR (119 EUR für Lastenräder).” — their page
- “Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart;” — their page
- “Die Lieferzeit deines E-Bikes beträgt zwischen 3 und 8 Tage.” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is upway.de legit?⌄
Mixed. HasTrust trust score: 60/100. upway.de looks like a legitimate German shop for refurbished and used e-bikes, and buyers are overwhelmingly happy with it. Its own Trustpilot profile shows 493 reviews averaging 4.7, with 96% at 4–5 stars, and the company replies to most negative reviews. Product pages set out a 14-day return right, a 1-year warranty, and clear delivery and return fees. The main downsides are cost and condition: returning a bike costs €69–119 and is only accepted under 50 km of use, and used bikes may have visible scrapes or dents.
Is upway.de a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the upway.de trust score?⌄
HasTrust rates upway.de 60/100 (Mixed). Unsure
What is the return policy of upway.de?⌄
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method.
How long does delivery from upway.de take?⌄
Their own shipping page says standard delivery takes 3–8 days.
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