Is MediaMarkt Legit? Our Trust Check
HasTrust rates MediaMarkt Trusted (84/100), checked 2026-06-23: Legitimate, major, and established European retailer; Wide selection of genuine electronics and appliances; Strong physical store network across multiple countries.
Wondering is MediaMarkt legit? Yes — MediaMarkt is a legitimate, well-established European electronics retailer, not a scam, earning a HasTrust score of 76/100 (Trusted). It's safe to shop with, though customers report mixed experiences with delivery and returns, so Click & Collect or in-store buying tends to go more smoothly.
MediaMarkt is a legitimate and established major European electronics retailer, not a scam. While it is safe to use, online shoppers report mixed experiences regarding delivery and customer service, particularly with returns and exchanges. For the smoothest experience, consider using their Click & Collect service or shopping in-store, where support is generally rated more favorably.
What we measured
- ✓On the public web since 1996 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by DigiCert Inc)
Why this score?
✓ Pros
- Legitimate, major, and established European retailer
- Wide selection of genuine electronics and appliances
- Strong physical store network across multiple countries
- Convenient Click & Collect services available
⚠ Cons
- Mixed reviews regarding online customer service and resolution of complaints
- Occasional reports of delivery delays or damaged items during shipping
- Reported difficulties with returns or exchanges for online orders
- Concerns about occasional used items being sold as new
- Online complaints about difficult return/exchange processes
- Reports of delivery issues or damaged goods in transit
- Occasionally poor online customer support response times
Why switch: In-store shopping and Click & Collect services are generally rated higher and provide immediate resolution for returns or damaged items, avoiding common online delivery issues.
These serve as major alternatives for electronics with established, distinct customer protection and delivery policies.
What web sources say (not checked by us)
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — DigiCert Inc, expires 2027-02-22 | TLS handshake from our servers | before 2026-06-23 |
| First seen on the web | 1996 | Internet Archive | before 2026-06-23 |
| Popularity rank | #9355 on Majestic Million | Majestic Million list | before 2026-06-23 |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 4 recorded points since 2026-06-23, 76 → 84 | HasTrust score model |
Buyer reports
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Checked 111 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; return shipping is free; refunds go back to your original payment method.
What their page says, word for word
- “Für auf mediamarkt.de bzw. saturn.de bei der MMS E-Commerce GmbH oder in einem MediaMarkt oder Saturn-Markt in Deutschland gekauften Waren gilt zusätzlich zum dadurch unberührten gesetzlichen Widerrufsrecht (nur bei Onlinekauf) und Gewährleistungsrecht ein freiwilliges Rückgaberecht von 30 Tagen ab Erhalt der Ware.” — their page
- “Wir tragen die Kosten der Rücksendung der Waren.” — their page
- “Erstattung erfolgt auf ursprüngliches Zahlungsmittel; bei vollständiger Rückgabe wird die Versandkostenpauschale (falls angefallen) erstattet, bei Teilrückgabe nur, soweit auf zurückgegebene Ware tatsächlich Versandkosten entfielen (wird bei Bestellung angezeigt).” — their page
Read on 2026-10-02. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is MediaMarkt legit?⌄
Trusted. HasTrust trust score: 84/100. MediaMarkt is a legitimate and established major European electronics retailer, not a scam. While it is safe to use, online shoppers report mixed experiences regarding delivery and customer service, particularly with returns and exchanges. For the smoothest experience, consider using their Click & Collect service or shopping in-store, where support is generally rated more favorably.
Is MediaMarkt a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the MediaMarkt trust score?⌄
HasTrust rates MediaMarkt 84/100 (Trusted). Buy
What is the return policy of MediaMarkt?⌄
Their own policy page says: you can return items within 30 days; return shipping is free; refunds go back to your original payment method.
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📖 Helpful guides
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