Is bakker legit?
Mostly. HasTrust rates bakker Mixed (60/100), checked 2026-10-17: Site shows a 'New Owner! Re-opening soon' notice, so current operations and policies under the new owner are unclear; Complaints about plants arriving dead, dehydrated or damaged by poor packaging; Reports of missing items, substitutions and refunds that took repeated effort.
Bakker.com appears to be a real, long-running Dutch online garden centre, but it is in an uncertain transition. Its company page lists full registration details, a Lisse address and a route to the Thuiswinkel arbitration committee. It also shows a 'New Owner! Re-opening soon' banner. Trustpilot holds tens of thousands of reviews averaging about 4 out of 5. Recurring complaints cover dead or damaged plants, missing items and slow customer service. In 2022 a Bakker company went into liquidation, and some buyers then reported orders that were never delivered or refunded.
What we measured
- ✓Domain registered 30+ years ago
- ✓On the public web since 1999 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Registered Dutch company with CoC and VAT numbers, address, email and phone published
- Formal complaint procedure promising a full response within 14 days, with escalation to the Thuiswinkel arbitration committee and the EU ODR platform
- Very large Trustpilot review base (57,000+) with a recent average around 4/5
- Many repeat customers report healthy plants and quick, well-packed deliveries
- Bakker replies publicly to complaints, and some buyers report full refunds for dead or damaged plants
⚠ Cons
- Site shows a 'New Owner! Re-opening soon' notice, so current operations and policies under the new owner are unclear
- Complaints about plants arriving dead, dehydrated or damaged by poor packaging
- Reports of missing items, substitutions and refunds that took repeated effort
- Customer service is described as hard to reach by phone
- One reviewer says Bakker removes bad reviews from its own site
- Small Reviews.io sample rates it poorly (2.3 from 3 reviews)
- A 2022 liquidation left some customers who had paid without deliveries or responses
- Ownership change and 'Re-opening soon' banner: buy only once the shop is clearly operating normally again
- Accepted payment methods are not listed on the company details page
Why switch: Large, established Dutch retailer, a safe place to order bulbs and plants while Bakker's re-opening is unclear.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-11-22 | TLS handshake from our servers | |
| Domain registration | 1996-03 (30 years old) | RDAP registry record | |
| First seen on the web | 1999 | Internet Archive | |
| Popularity rank | #79332 on Majestic Million | Majestic Million list | before 2026-10-17 |
| Hosting | MICROSOFT-CORP-MSN-AS-BLOCK - Microsoft Corporation, US | IP and AS lookup | |
| Registrar | IONOS SE | RDAP registry record | |
| DNS | ui-global-dns.de | Nameserver records | |
| Contact & legal pages | address | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked 10h ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; refunds go back to your original payment method; standard delivery takes 1–4 business days.
What their page says, word for word
- “Vous avez le droit de vous rétracter du présent contrat sans donner de motif dans un délai de quatorze jours.” — their page
- “Nous procéderons au remboursement en utilisant le même moyen de paiement que celui que vous aurez utilisé pour la transaction initiale, sauf si vous convenez expressément d'un moyen différent ; en tout état de cause, ce remboursement n'occasionnera pas de frais pour vous.” — their page
- “Sauf stipulation contraire, nos livraisons sont effectuées par un de nos transporteurs au "pas de porte" sous 1 à 4 jours ouvrés (sauf livraisons insulaires sous 3 à 7 jours ouvrés) à compter de la confirmation de la commande par Bakker, sous réserve de la disponibilité en stock des Produits visés et du règlement du prix des Produits par le Client.” — their page
Read on 2026-10-17. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is bakker legit?⌄
Mixed. HasTrust trust score: 60/100. Bakker.com appears to be a real, long-running Dutch online garden centre, but it is in an uncertain transition. Its company page lists full registration details, a Lisse address and a route to the Thuiswinkel arbitration committee. It also shows a 'New Owner! Re-opening soon' banner. Trustpilot holds tens of thousands of reviews averaging about 4 out of 5. Recurring complaints cover dead or damaged plants, missing items and slow customer service. In 2022 a Bakker company went into liquidation, and some buyers then reported orders that were never delivered or refunded.
Is bakker a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the bakker trust score?⌄
HasTrust rates bakker 60/100 (Mixed). Wait
What is the return policy of bakker?⌄
Their own policy page says: you can return items within 14 days; refunds go back to your original payment method.
How long does delivery from bakker take?⌄
Their own shipping page says standard delivery takes 1–4 business days.
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