Is costway.es legit?
Mostly. HasTrust rates costway.es Mixed (60/100), checked 2026-10-15: About 15% of Trustpilot reviews are 1-star, mainly about product defects, missing parts and slow or unhelpful support; Customer contact on the Spanish site is email only ([email protected]); no Spanish phone number appears in the sources; Damage in transit must be reported within 3 business days under the terms.
Costway.es looks like the genuine Spanish storefront of Costway, an established online furniture and home goods retailer founded in 2008. It is not a scam-style shop. The group's Trustpilot profile holds about 4.0/5 from over 8,600 reviews, with praise for low prices and fast delivery. About 15% of reviews are 1-star, citing damaged or missing parts, slow support and delivery problems. The Spanish site has only email contact and some inconsistent policy wording, so check the terms and report any damage quickly.
What we measured
- ✓On the public web since 2019 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Google Trust Services)
Why this score?
✓ Pros
- Part of an established retailer operating since 2008
- Large review base on Trustpilot (about 8,689 reviews) averaging 4.0/5
- Reviewers frequently praise low prices, easy ordering and fast delivery
- Free shipping to mainland Spain is stated in the terms
- The company replies to nearly all negative Trustpilot reviews
⚠ Cons
- About 15% of Trustpilot reviews are 1-star, mainly about product defects, missing parts and slow or unhelpful support
- Customer contact on the Spanish site is email only ([email protected]); no Spanish phone number appears in the sources
- Damage in transit must be reported within 3 business days under the terms
- Returns need prior approval from customer service and go to a warehouse in Hamburg, Germany
- Shipping to the Canary Islands, Balearic Islands, Ceuta and Melilla may be cancelled or charged extra
- Some delivery-loss claims are routed to the third-party insurer Seel rather than handled directly
- Inconsistent policy wording: the return-policy page states a 90-day guarantee, while the Terms and Conditions state 30 days
- The return address (Neuer Höltigbaum 36) differs slightly from the contact address (Neuer Höltigbaum 30)
- The wholesale page on costway.es shows US details (USD prices, a US phone number, UPS/USPS shipping), which suggests copied content
- One reviewer reported being sent to Seel for a refund on an undelivered package instead of receiving a resend
Why switch: A large, unambiguously safe Spanish marketplace for comparable furniture and home goods, with familiar return handling and buyer protection.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2026-11-19 | TLS handshake from our servers | |
| First seen on the web | 2019 | Internet Archive | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US | IP and AS lookup | |
| DNS | cloudflare.com | Nameserver records | |
| Contact & legal pages | address, returns page (30 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked 21h ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you pay the return shipping; standard delivery takes 2–7 business days.
What their page says, word for word
- “No somos responsables de ningún costo de envío de devolución en caso de que no esté completamente satisfecho con su compra o de que realice un pedido incorrecto después de recibirlo.” — their page
- “Utilizamos el servicio de mensajería urgente DHL, GLS y DPD, la entrega a su dirección demora entre 2-7 días laborables.” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is costway.es legit?⌄
Mixed. HasTrust trust score: 60/100. Costway.es looks like the genuine Spanish storefront of Costway, an established online furniture and home goods retailer founded in 2008. It is not a scam-style shop. The group's Trustpilot profile holds about 4.0/5 from over 8,600 reviews, with praise for low prices and fast delivery. About 15% of reviews are 1-star, citing damaged or missing parts, slow support and delivery problems. The Spanish site has only email contact and some inconsistent policy wording, so check the terms and report any damage quickly.
Is costway.es a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the costway.es trust score?⌄
HasTrust rates costway.es 60/100 (Mixed). Unsure
What is the return policy of costway.es?⌄
Their own policy page says: you pay the return shipping.
How long does delivery from costway.es take?⌄
Their own shipping page says standard delivery takes 2–7 business days.
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