Is lucide.com legit?
Mostly. HasTrust rates lucide.com Mixed (60/100), checked 2026-10-15: About 12% of Trustpilot reviews are 1-star; At least one reviewer reported a fixture design that made wall installation difficult; Returns after 30 days are at the buyer's expense.
Lucide.com looks like a legitimate store. It is the official webshop of Lucide, a Belgian lighting design brand, and it sells its own lamps directly. The site lists a head office in Antwerp, a Belgian company number, a contact email and forms, a free 30-day return window and mainstream payment methods. Trustpilot shows mostly positive reviews praising fast delivery and careful packaging. About 12% of reviews are 1-star, including at least one complaint about awkward installation. The company invites reviews and pays for a Trustpilot subscription, so read the score with that in mind.
What we measured
- ✓Domain registered 26+ years ago
- ✓On the public web since 1998 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Sectigo Limited)
Why this score?
✓ Pros
- Official webshop of an established Belgian lighting brand with a published head office address and company number
- Free returns within 30 days with a prepaid label and a full refund
- Mainstream payment methods: Bancontact, iDEAL, credit card, EPS, Belfius, KBC and Trustly
- Trustpilot reviewers praise easy ordering, fast dispatch and careful packaging of glass items
- Spare parts for lamps are available
- Replied to 91% of negative Trustpilot reviews, typically within 24 hours
⚠ Cons
- About 12% of Trustpilot reviews are 1-star
- At least one reviewer reported a fixture design that made wall installation difficult
- Returns after 30 days are at the buyer's expense
- Warranty length varies by product and is not stated uniformly
- No customer phone number appears in the sources; contact is by email and web form
- The head office showroom is open by appointment to business partners only
- The company invites customers to review and has a paid Trustpilot subscription (since June 2025), which may tilt the score upward
- Domain age could not be verified from the sources
Why switch: A large, reputable Benelux retailer with a wide lighting range, if you prefer buying through a major marketplace with its own buyer protection.
A well-known Belgian/Dutch retailer with strong customer service and easy returns, useful for comparing lamp prices and options.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Sectigo Limited, expires 2026-12-17 | TLS handshake from our servers | |
| Domain registration | 2000-09 (26 years old) | RDAP registry record | |
| First seen on the web | 1998 | Internet Archive | |
| Popularity rank | #500557 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | COMBELL-AS - Combell NV, BE | IP and AS lookup | |
| Registrar | Key-Systems GmbH | RDAP registry record | |
| DNS | rrpproxy.net | Nameserver records | |
| Contact & legal pages | email, address | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
No buyer reports yet — bought from here? Be the first to share.
Comments are screened before they appear. The count updates immediately.
Something wrong on this page? Tell us
Own this site, or spotted an error? A person reviews every report and corrects the page when a fact is wrong.
Checked 22h ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; refunds go back to your original payment method.
What their page says, word for word
- “This can be done within 30 days of your purchase (14 days for the right of withdrawal + 16 days of Lucide's service).” — their page
- “The return label is prepaid in this case, so it won't cost you anything! If you want to register a return after 30 days, it will be at your own expense.” — their page
- “The entrepreneur uses the same payment method for reimbursement as the consumer used unless the consumer agrees to a different method.” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is lucide.com legit?⌄
Mixed. HasTrust trust score: 60/100. Lucide.com looks like a legitimate store. It is the official webshop of Lucide, a Belgian lighting design brand, and it sells its own lamps directly. The site lists a head office in Antwerp, a Belgian company number, a contact email and forms, a free 30-day return window and mainstream payment methods. Trustpilot shows mostly positive reviews praising fast delivery and careful packaging. About 12% of reviews are 1-star, including at least one complaint about awkward installation. The company invites reviews and pays for a Trustpilot subscription, so read the score with that in mind.
Is lucide.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the lucide.com trust score?⌄
HasTrust rates lucide.com 60/100 (Mixed). Unsure
What is the return policy of lucide.com?⌄
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; refunds go back to your original payment method.
🔔 Email me if this shop's trust rating changes
Free. You confirm by email (double opt-in); unsubscribe any time.
📖 Helpful guides
People also checked
Show your live HasTrust score on your own site — it links back here so visitors can see the full check. How it works ↗
Same badge, added by a small script. Use this one if you want your HasTrust dashboard to show which of your pages the badge is actually seen on. It never reads your customers' data — only the page path, without the query string.
📬 Get new scams in your inbox — weekly
One short email every Monday: the scam shops and risky sites we spotted that week. No spam, one-click unsubscribe.
Double opt-in — we only mail you after you confirm.