Is roca.es legit?
Yes. HasTrust rates roca.es Trusted (75/100), checked 2026-10-15: Appears to be the official site of an established manufacturer, Roca Sanitario, S.A; Product-support email addresses are published on product documentation; Detailed technical and installation documents are available on the site.
Roca.es appears to be the genuine official Spanish website of Roca Sanitario, S.A., a bathroom and kitchen products manufacturer. Product documents hosted on the domain list a Barcelona head-office address, phone and fax numbers, and product-support email addresses. Nothing in the sources suggests a fake or scam site. The real concern is customer experience. Roca.es's own Trustpilot profile is poor, with most of its 97 reviews at 1 star, complaints about defective showers and long back orders, and no replies to negative reviews. The sources did not cover return policy or payment options.
What we measured
- ✓On the public web since 1998 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by DigiCert Inc)
- ✓Operator named on the site: ROCA SANITARIO S.A., an active entity in the global LEI register (LEI 95980020140005008578)
Why this score?
✓ Pros
- Appears to be the official site of an established manufacturer, Roca Sanitario, S.A.
- Product-support email addresses are published on product documentation
- Detailed technical and installation documents are available on the site
- Trustpilot profile is claimed by the company, and about 22% of reviews are 5-star
⚠ Cons
- Trustpilot score for www.roca.es is only 2.5/5, with about 69% of 97 reviews at 1 star
- A reviewer reports showers that failed repeatedly within three years and no help from Roca
- A reviewer reports products back-ordered for more than two months via a supplier
- The company has not replied to negative reviews on Trustpilot
- Return policy, warranty terms and payment options are not covered by the sources
- Predominantly negative Trustpilot reviews (69% 1-star) about product durability and after-sales support
- No responses to negative reviews on Trustpilot
- Watch for fake Roca sites; use only the official roca.es domain
Why switch: A large, reputable Spanish retailer for bathroom fixtures, including branded taps and sanitaryware. It has a standardised returns process and buyer protection if after-sales service is a worry.
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — DigiCert Inc, expires 2026-12-19 | TLS handshake from our servers | |
| First seen on the web | 1998 | Internet Archive | |
| Popularity rank | #160860 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | MICROSOFT-CORP-MSN-AS-BLOCK - Microsoft Corporation, US | IP and AS lookup | |
| DNS | ascio.com | Nameserver records | |
| Contact & legal pages | phone, address, returns page (14 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
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Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; refunds go back to your original payment method.
What their page says, word for word
- “dispone de un plazo de catorce (14) días naturales, a contar desde la fecha de recepción del último de los Productos” — their page
- “El Vendedor utilizará un medio de pago aceptable para el reembolso que aquél que el Comprador hubiera empleado” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is roca.es legit?⌄
Trusted. HasTrust trust score: 75/100. Roca.es appears to be the genuine official Spanish website of Roca Sanitario, S.A., a bathroom and kitchen products manufacturer. Product documents hosted on the domain list a Barcelona head-office address, phone and fax numbers, and product-support email addresses. Nothing in the sources suggests a fake or scam site. The real concern is customer experience. Roca.es's own Trustpilot profile is poor, with most of its 97 reviews at 1 star, complaints about defective showers and long back orders, and no replies to negative reviews. The sources did not cover return policy or payment options.
Is roca.es a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the roca.es trust score?⌄
HasTrust rates roca.es 75/100 (Trusted). Unsure
What is the return policy of roca.es?⌄
Their own policy page says: you can return items within 14 days; refunds go back to your original payment method.
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