Is ebike-24.com legit?
Yes. HasTrust rates ebike-24.com Trusted (72/100), checked 2026-10-15: Several contact channels: phone +49 7732 82368-390, fax, [email protected] and a contact form; Published customer service hours (Mon–Fri 09:30–18:00, Sat 10:00–16:00); Published terms and conditions, shipping information and a complaints/returns page.
ebike-24.com looks like a genuine German e-bike retailer. Independent proof of good service is very thin, though. It names its operator, Zweirad Joos GmbH & Co. KG in Radolfzell, with a street address, phone, fax, email, opening hours, terms and conditions, and a complaints and returns page. However, the only independent review data found is a Trustpilot page with just 4 reviews and no visible score. Domain age, scam-report status and the accepted payment methods are unknown. Don't confuse this shop with ebike24.com, a different company in Dresden.
What we measured
- ✓Domain registered 16+ years ago
- ✓On the public web since 2018 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Google Trust Services)
- ✓Displays the Trusted Shops trust seal — issuer certificate names this shop, verified automatically
Why this score?
✓ Pros
- Several contact channels: phone +49 7732 82368-390, fax, [email protected] and a contact form
- Published customer service hours (Mon–Fri 09:30–18:00, Sat 10:00–16:00)
- Published terms and conditions, shipping information and a complaints/returns page
- Carries established brands such as Haibike and R Raymon, and mentions leasing
- Ships to several EU countries (France, Spain excluding islands, Italy, Netherlands, Belgium, Czechia)
⚠ Cons
- Very few independent reviews: only 4 on Trustpilot, with no score shown in the sources
- The FAQ says returning an assembled bike requires sending back all components and may incur a dismantling fee (Rückbaupauschale)
- Complaints must be made in writing by email
- Site and policies are in German
- Little independent review history, so service quality after purchase cannot be confirmed
- Easily confused with ebike24.com, a separate company (Elektrofahrrad24 GmbH, Dresden). Make sure reviews and policies you read are for the exact site you order from
- Domain age and accepted payment methods could not be verified from the sources
Why switch: A large, well-known German retailer that sells e-bikes, with a widely established track record for returns and support.
A major German online retailer that sells e-bikes. It offers familiar payment and return processes if you prefer a better-documented seller.
Buyer protection and a large volume of public reviews for e-bikes and accessories, useful when a shop's own review history is thin.
What web sources say (not checked by us)
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2026-11-20 | TLS handshake from our servers | |
| Domain registration | 2010-05 (16 years old) | RDAP registry record | |
| First seen on the web | 2018 | Internet Archive | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US | IP and AS lookup | |
| Registrar | 1API GmbH | RDAP registry record | |
| DNS | cloudflare.com | Nameserver records | |
| Contact & legal pages | phone, address, HRB, returns page | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked 7 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method; customs duties and import taxes are included in the price.
What their page says, word for word
- “Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag, an dem die letzte Ware von Ihnen oder einem von Ihnen benannten Dritten, der nicht der Beförderer ist, in Besitz genommen wurde.” — their page
- “Die unmittelbaren Kosten der Rücksendung der Waren sind von Ihnen zu tragen.” — their page
- “Für diese Rückzahlung wird dasselbe Zahlungsmittel verwendet, das bei der ursprünglichen Transaktion eingesetzt wurde, es sei denn, es wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden wegen dieser Rückzahlung Entgelte berechnet.” — their page
- “Diese Tabelle zeigt die Versandkosten für Lieferungen in die Schweiz inkl. Verzollung und Einschränkungen.” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is ebike-24.com legit?⌄
Trusted. HasTrust trust score: 72/100. ebike-24.com looks like a genuine German e-bike retailer. Independent proof of good service is very thin, though. It names its operator, Zweirad Joos GmbH & Co. KG in Radolfzell, with a street address, phone, fax, email, opening hours, terms and conditions, and a complaints and returns page. However, the only independent review data found is a Trustpilot page with just 4 reviews and no visible score. Domain age, scam-report status and the accepted payment methods are unknown. Don't confuse this shop with ebike24.com, a different company in Dresden.
Is ebike-24.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the ebike-24.com trust score?⌄
HasTrust rates ebike-24.com 72/100 (Trusted). Unsure
What is the return policy of ebike-24.com?⌄
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method.
Will I pay customs fees when ordering from ebike-24.com?⌄
Their own shipping page says customs duties and import taxes are included in the price.
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