Is zooplus.es legit?
Yes. HasTrust rates zooplus.es Trusted (72/100), checked 2026-10-15: Run by a registered company: zooplus SE, Munich commercial register HRB 273759, with German and Spanish VAT numbers; Wide range of payment methods, including Visa, Mastercard, Amex, Apple Pay, PayPal, cash on delivery and bank transfer; Returns are collected by the shop and it covers the return costs.
Zooplus.es appears to be a legitimate shop. It is the Spanish trading name of zooplus SE, a company registered in Munich with full legal details, a Spanish phone number and mainstream payment options including PayPal and cash on delivery. Its return process says the shop collects the item and pays the return cost. The real concern is service quality, not fraud. Trustpilot reviewers often report courier problems with Paack and GLS, damaged parcels and slow refunds. Reviewers do praise its competitive prices, and the company replies to most negative reviews.
What we measured
- ✓On the public web since 2001 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Amazon)
Why this score?
✓ Pros
- Run by a registered company: zooplus SE, Munich commercial register HRB 273759, with German and Spanish VAT numbers
- Wide range of payment methods, including Visa, Mastercard, Amex, Apple Pay, PayPal, cash on delivery and bank transfer
- Returns are collected by the shop and it covers the return costs
- Reviewers often mention competitive prices
- Replies to 91–98% of negative Trustpilot reviews
⚠ Cons
- Low-to-average Trustpilot rating for zooplus.es
- Frequent complaints about couriers (Paack, GLS), late or 'undelivered' parcels and packages arriving damaged or half-open
- Some reviewers report waiting over a month for refunds and unhelpful customer service
- One reviewer noted the app has no English language option
- Recurring Trustpilot complaints about delayed refunds after failed deliveries
- Many reports of damaged or lost parcels through third-party couriers
- Watch for fake zooplus sites — buy only via the official zooplus.es domain
Why switch: Spanish pet store that one zooplus.es reviewer recommended as having the same prices with better service.
Large, unambiguously safe retailer in Spain with a wide range of pet food and supplies and strong buyer protection.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Amazon, expires 2027-03-05 | TLS handshake from our servers | |
| First seen on the web | 2001 | Internet Archive | |
| Popularity rank | #238829 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | AMAZON-02 - Amazon.com, Inc., US | IP and AS lookup | |
| DNS | awsdns-28.org | Nameserver records | |
| Contact & legal pages | address | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 2 recorded points since 2026-10-15, 55 → 72 | HasTrust score model |
Buyer reports
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Checked 7 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; return shipping is free; refunds go back to your original payment method; standard delivery (península ibérica) takes 2–4 business days.
What their page says, word for word
- “Como cliente de zooplus.es está en su derecho de desistir del presente contrato en un plazo de 14 días sin necesidad de justificación.” — their page
- “Le haremos llegar una etiqueta personalizada con portes pagados o gestionaremos la recogida.” — their page
- “Procederemos a efectuar dicho reembolso utilizando el mismo medio de pago empleado por usted para la transacción inicial.” — their page
- “Si no se especifica otro periodo en algunos productos especiales, el tiempo de entrega es de 2-4 días laborables para la península ibérica; 2-5 días laborables para Baleares, y 7-12 días laborables para Canarias.” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is zooplus.es legit?⌄
Trusted. HasTrust trust score: 72/100. Zooplus.es appears to be a legitimate shop. It is the Spanish trading name of zooplus SE, a company registered in Munich with full legal details, a Spanish phone number and mainstream payment options including PayPal and cash on delivery. Its return process says the shop collects the item and pays the return cost. The real concern is service quality, not fraud. Trustpilot reviewers often report courier problems with Paack and GLS, damaged parcels and slow refunds. Reviewers do praise its competitive prices, and the company replies to most negative reviews.
Is zooplus.es a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the zooplus.es trust score?⌄
HasTrust rates zooplus.es 72/100 (Trusted). Buy
What is the return policy of zooplus.es?⌄
Their own policy page says: you can return items within 14 days; return shipping is free; refunds go back to your original payment method.
How long does delivery from zooplus.es take?⌄
Their own shipping page says standard delivery (península ibérica) takes 2–4 business days.
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