Is swisscom.com legit?
Yes. HasTrust rates swisscom.com Trusted (76/100), checked 2026-10-13: Long-established company, founded in 1852 and headquartered in Bern, Switzerland; Describes itself as the leading ICT company in Switzerland, with more than 22,500 employees; 14-day returns on sealed, unopened items and a 2-year warranty on smartphones.
Swisscom is a real, long-established company and appears safe to buy from. It was founded in 1852, is based in Bern, and describes itself as Switzerland's leading telecom and IT provider. Its site lists a 14-day return policy, a 2-year warranty on devices, and full contact details. The real concern is service quality. Trustpilot reviewers rate it poorly, mostly over customer support, outages, billing disputes and difficulty leaving contracts. The company does reply to nearly all negative reviews.
What we measured
- ✓Domain registered 30+ years ago
- ✓On the public web since 1998 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by SwissSign AG)
Why this score?
✓ Pros
- Long-established company, founded in 1852 and headquartered in Bern, Switzerland
- Describes itself as the leading ICT company in Switzerland, with more than 22,500 employees
- 14-day returns on sealed, unopened items and a 2-year warranty on smartphones
- Free delivery on orders of CHF 50 or more
- Published postal address, free phone line (0800 800 800) and email
- Replies to 99% of negative Trustpilot reviews, typically within 24 hours
- Offers a buyback scheme that gives credit for old phones and tablets
⚠ Cons
- Low Trustpilot rating (about 1.5–1.8/5 across roughly 2,000+ reviews)
- Frequent complaints about unhelpful support and chatbot-only contact
- Reports of internet outages and technical faults left unresolved
- Reviewers describe prices as high relative to service quality
- Complaints about unexpected charges, price increases and difficulty ending contracts
- Returns are limited to sealed, unopened original packaging
- Multiple reviewers report unexpected charges on bills, including third-party SMS charges; check invoices carefully
- Some reviewers report long delays getting refunds
- Some reviewers report difficulty cancelling contracts, including after leaving the country
- Ordering a SIM requires extensive identity verification, including photo verification, which some reviewers found intrusive
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — SwissSign AG, expires 2027-01-06 | TLS handshake from our servers | |
| Domain registration | 1996-08 (30 years old) | RDAP registry record | |
| First seen on the web | 1998 | Internet Archive | |
| Popularity rank | #117049 on Majestic Million | Majestic Million list | before 2026-10-13 |
| Hosting | SWISSCOM - Swisscom (Schweiz) AG, CH | IP and AS lookup | |
| Registrar | COREhub, S.R.L. | RDAP registry record | |
| DNS | swisscom.com | Nameserver records | |
| Contact & legal pages | Nothing stated on the pages we read | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
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Frequently asked
Is swisscom.com legit?⌄
Trusted. HasTrust trust score: 76/100. Swisscom is a real, long-established company and appears safe to buy from. It was founded in 1852, is based in Bern, and describes itself as Switzerland's leading telecom and IT provider. Its site lists a 14-day return policy, a 2-year warranty on devices, and full contact details. The real concern is service quality. Trustpilot reviewers rate it poorly, mostly over customer support, outages, billing disputes and difficulty leaving contracts. The company does reply to nearly all negative reviews.
Is swisscom.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the swisscom.com trust score?⌄
HasTrust rates swisscom.com 76/100 (Trusted). Buy
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