Is bergfreunde.es legit?
Yes. HasTrust rates bergfreunde.es Trusted (67/100), checked 2026-10-15: Fully identified company in its legal notice: Bergfreunde GmbH, named managing directors, Stuttgart commercial register HRB 382746, VAT ID DE814634846; Advertises a 100-day return right and secure payment; Free shipping to Spain on orders from €69.
Bergfreunde.es appears to be a genuine store. It is the Spanish shop of Bergfreunde GmbH, an outdoor-gear retailer registered in Kirchentellinsfurt, Germany, with a full legal notice, a commercial register number, a VAT ID and a public phone line. On Trustpilot it scores about 4 out of 5 across several hundred reviews. Many buyers praise the prices and the delivery speed. The recurring complaints are about DHL delivery problems in Spain, slow after-sales help and refund delays. Orders ship from Germany, so returns and disputes go across the border.
What we measured
- ✓On the public web since 2013 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Google Trust Services)
- ✓Displays the Trusted Shops trust seal — issuer certificate names this shop, verified automatically
Why this score?
✓ Pros
- Fully identified company in its legal notice: Bergfreunde GmbH, named managing directors, Stuttgart commercial register HRB 382746, VAT ID DE814634846
- Advertises a 100-day return right and secure payment
- Free shipping to Spain on orders from €69
- Phone support (+49 7121/70 12 0) Monday to Friday, 09:00–17:00, plus email at [email protected]
- Trustpilot score of about 4/5, with reviewers praising prices, packaging and fast delivery
- Claimed Trustpilot profile that has replied to about 50% of negative reviews
- Wide outdoor range with frequent discounts on brands such as MSR, Silva and FOX Racing
⚠ Cons
- Repeated complaints about DHL deliveries in Spain, including parcels marked as delivered but not received and orders returned to Germany
- Some reviewers report weak after-sales service and slow refunds
- Orders ship from Germany, and returns go to a warehouse in Gießen, Germany
- Bergfreunde states it does not take part in consumer arbitration procedures (VSBG)
- Replies to negative Trustpilot reviews typically take up to a month
- Recurring delivery-failure complaints involving the local courier in Spain
- Several reviews describe delayed refunds or unhelpful after-sales support
- No out-of-court consumer arbitration is offered
Why switch: A large retailer serving Spain that sells much of the same outdoor gear, with local logistics and familiar buyer protection, which avoids cross-border delivery and return issues.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2026-12-26 | TLS handshake from our servers | |
| First seen on the web | 2013 | Internet Archive | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US | IP and AS lookup | |
| DNS | googledomains.com | Nameserver records | |
| Contact & legal pages | phone, address, returns page (100 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 2 recorded points since 2026-10-15, 60 → 67 | HasTrust score model |
Buyer reports
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Checked 7 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 100 days; you pay the return shipping; refunds go back to your original payment method; standard delivery takes 5–6 business days.
What their page says, word for word
- “Durante nuestro plazo de devolución voluntario de 100 días puedes devolver los artículos sin ningún problema.” — their page
- “Necesitas franquear el envío a tus expensas.” — their page
- “Procederemos a efectuar dicho reembolso utilizando el mismo medio de pago empleado por usted para la transacción inicial, a no ser que haya usted dispuesto expresamente lo contrario; en todo caso, no incurrirá en ningún gasto como consecuencia del reembolso.” — their page
- “Por lo tanto, pasan en promedio 5-6 días laborables hasta que te llegue tu paquete.” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is bergfreunde.es legit?⌄
Trusted. HasTrust trust score: 67/100. Bergfreunde.es appears to be a genuine store. It is the Spanish shop of Bergfreunde GmbH, an outdoor-gear retailer registered in Kirchentellinsfurt, Germany, with a full legal notice, a commercial register number, a VAT ID and a public phone line. On Trustpilot it scores about 4 out of 5 across several hundred reviews. Many buyers praise the prices and the delivery speed. The recurring complaints are about DHL delivery problems in Spain, slow after-sales help and refund delays. Orders ship from Germany, so returns and disputes go across the border.
Is bergfreunde.es a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the bergfreunde.es trust score?⌄
HasTrust rates bergfreunde.es 67/100 (Trusted). Buy
What is the return policy of bergfreunde.es?⌄
Their own policy page says: you can return items within 100 days; you pay the return shipping; refunds go back to your original payment method.
How long does delivery from bergfreunde.es take?⌄
Their own shipping page says standard delivery takes 5–6 business days.
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