Is RockAuto Legit?

Wondering if RockAuto is legit? HasTrust gives it a mixed trust score of 68/100: it's a long-established, legitimate company offering significant savings on auto parts, not a scam. The trade-off is no phone support and a restrictive return policy, making it best suited to experienced DIY mechanics who know exactly which parts they need.

Mixed🛒 ShopBuy this instead

🔗https://rockauto.com

Why this score?

Base reputation68

Among the most-visited sites (rank #21442)+4

Trust score72

RockAuto is a legitimate, long-established company that is not a scam, offering significant price savings on auto parts. However, it is best suited for experienced DIY mechanics who know exactly which parts they need, as the company lacks phone support and has a restrictive return policy that requires customers to pay shipping costs even for errors. If you need reliable customer service or an easy return experience, you may prefer local parts stores or major online marketplaces, even if they cost more.

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Pros

Significant cost savings on genuine OEM and aftermarket parts
Enormous catalog for both classic and new vehicles
Generally safe, established legitimate business since 1999

Cons

No phone customer support; email only
Buyer must pay return shipping, even for wrong or defective parts
Frequent reports of receiving incorrect, damaged, or "used-looking" parts
Complicated return/warranty process for some users

⚠ Red flags

Extremely poor ratings on major consumer review sites
Complete lack of phone-based customer service support
Multiple reports of customers struggling to resolve incorrect or damaged shipment issues

Safety signals

✓Established business (since 1999)'

✓Secure payment options'

✓Stated return policy'

✗Customer service accessibility'

Third-party ratings

BBBA+

Consumer Review Sites (Trustpilot, Sitejabber, Yelp)1.3/5 - 1.8/5 (varies by platform)

Facts

Domain registered 1999-05 · 27 years old

Connection Valid HTTPS certificate

Certificate valid until 2027-01-25 (214 days) · Sectigo Limited

Founded: 1999

Business Model: Online-only auto parts retailer integrating third-party warehouses

Return Policy: 30-day window; buyer-paid return shipping

Better options

💡 Smarter pick

Amazon / eBay25-70% lower than competitors

Why switch: Often faster delivery and easier returns, though they carry risks of counterfeit parts. Many users use RockAuto for part research and buy elsewhere.

Check it →

Based on 8 sources

RockAuto Review 2026: Legit & Safe? Trust Score 66/100 RockAuto Reviews: Is This Online Auto Parts Retailer Worth Your Money? - Daily Car Tips RockAuto, LLC | BBB Business Profile | Better Business Bureau RockAuto Reviews | Read Customer Service Reviews of www.rockauto.com Rockauto.com Store Review: Safe to Buy? (71/100 Trust Score)RockAuto, LLC | BBB Reviews | Better Business Bureau Help with Finding Parts for Your Vehicle RockAuto Product Lines and Warranties

HasTrust summarizes public web sources and can be wrong or out of date. Not a guarantee of safety or quality — always verify before you buy or pay.

🛡️ Site safety check

✓Domain registered 27+ years ago

✓Valid HTTPS encryption (certificate by Sectigo Limited)

✓On the public web since 1999 (Internet Archive)

✓Among the ~1M most-visited sites on the web (Majestic Million #21442)

What you should do

Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
Place a small first order before trusting it with a big one.
Search the shop's name plus "reviews" or "scam" for recent experiences before paying.

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