RockAuto is a legitimate, long-established company that is not a scam, offering significant price savings on auto parts. However, it is best suited for experienced DIY mechanics who know exactly which parts they need, as the company lacks phone support and has a restrictive return policy that requires customers to pay shipping costs even for errors. If you need reliable customer service or an easy return experience, you may prefer local parts stores or major online marketplaces, even if they cost more.
Video reviews
Pros
- Significant cost savings on genuine OEM and aftermarket parts
- Enormous catalog for both classic and new vehicles
- Generally safe, established legitimate business since 1999
Cons
- No phone customer support; email only
- Buyer must pay return shipping, even for wrong or defective parts
- Frequent reports of receiving incorrect, damaged, or "used-looking" parts
- Complicated return/warranty process for some users
⚠ Red flags
- Extremely poor ratings on major consumer review sites
- Complete lack of phone-based customer service support
- Multiple reports of customers struggling to resolve incorrect or damaged shipment issues
Safety signals
Third-party ratings
Facts
Better options
Why switch: Often faster delivery and easier returns, though they carry risks of counterfeit parts. Many users use RockAuto for part research and buy elsewhere.
Based on 8 sources
RockAuto Review 2026: Legit & Safe? Trust Score 66/100RockAuto Reviews: Is This Online Auto Parts Retailer Worth Your Money? - Daily Car TipsRockAuto, LLC | BBB Business Profile | Better Business BureauRockAuto Reviews | Read Customer Service Reviews of www.rockauto.comRockauto.com Store Review: Safe to Buy? (71/100 Trust Score)RockAuto, LLC | BBB Reviews | Better Business BureauHelp with Finding Parts for Your VehicleRockAuto Product Lines and WarrantiesBuyer reports
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Frequently asked
Is RockAuto legit?⌄
Mixed. HasTrust trust score: 68/100. RockAuto is a legitimate, long-established company that is not a scam, offering significant price savings on auto parts. However, it is best suited for experienced DIY mechanics who know exactly which parts they need, as the company lacks phone support and has a restrictive return policy that requires customers to pay shipping costs even for errors. If you need reliable customer service or an easy return experience, you may prefer local parts stores or major online marketplaces, even if they cost more.
Is RockAuto a scam?⌄
Possible concerns from our check: Extremely poor ratings on major consumer review sites; Complete lack of phone-based customer service support; Multiple reports of customers struggling to resolve incorrect or damaged shipment issues
What is the RockAuto trust score?⌄
HasTrust rates RockAuto 68/100 (Mixed). Buy this instead
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