Is zooplus.fr legit?
Mostly. HasTrust rates zooplus.fr Mixed (60/100), checked 2026-10-15: Middling Trustpilot rating of about 2.8–3.1/5; Repeated complaints about lost deliveries, home deliveries redirected to relay points, and damaged boxes; Some reports of orders cancelled without explanation.
zooplus.fr looks like a legitimate, established online pet store rather than a scam. It is the French trading name of zooplus SE, a German company based in Munich. The site publishes a full legal notice with a free French phone line and a support email, offers a 14-day return window, and arranges free return pickup. Customer opinion is genuinely split: about 19K Trustpilot reviewers give it roughly 2.8–3.1/5. Many long-time customers are happy, but recurring complaints involve lost or redirected deliveries, cancelled orders and slow problem resolution.
What we measured
- ✓Domain registered 20+ years ago
- ✓On the public web since 2000 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Amazon)
Why this score?
✓ Pros
- Run by an identifiable registered company (zooplus SE, Munich) with share capital of €6,101,639 stated in its legal notice
- 14-day return window from receipt; zooplus arranges pickup and covers return shipping costs
- Very large review base (~19K Trustpilot reviews) with many long-term customers reporting years of satisfaction
- Company actively replies to negative Trustpilot reviews (46–78% response rate, typically within a week)
- Several delivery options: Chronopost, GLS and Mondial Relay
⚠ Cons
- Middling Trustpilot rating of about 2.8–3.1/5
- Repeated complaints about lost deliveries, home deliveries redirected to relay points, and damaged boxes
- Some reports of orders cancelled without explanation
- Complaints about slow refunds or compensation codes that did not appear
- Some items are sold by marketplace partners rather than zooplus itself, which can complicate returns
- Terms of sale are governed by German law
- Around 13% of Trustpilot reviews are 1-star, mostly about delivery failures and customer service follow-up
- One reviewer reported three non-arriving deliveries and being €200 out of pocket
- Marketplace partner items follow a separate returns process (return label requested via customer service)
Why switch: A large, reputable French-market retailer with broad pet food and accessory selection. Useful as a fallback if zooplus delivery problems are a concern for you.
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Amazon, expires 2027-03-05 | TLS handshake from our servers | |
| Domain registration | 2006-01 (20 years old) | RDAP registry record | |
| First seen on the web | 2000 | Internet Archive | |
| Popularity rank | #114904 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | AMAZON-02 - Amazon.com, Inc., US | IP and AS lookup | |
| Registrar | KEY-SYSTEMS GmbH | RDAP registry record | |
| DNS | awsdns-28.org | Nameserver records | |
| Contact & legal pages | email, phone, address | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
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Checked 7 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; return shipping is free; refunds go back to your original payment method; you may have to pay customs duties or import taxes on delivery.
What their page says, word for word
- “Vous avez le droit de vous rétracter du présent contrat sans donner de motif, dans un délai de quatorze jours.” — their page
- “Nous prenons les frais de retour à notre charge.” — their page
- “Nous procèderons au remboursement en utilisant le même moyen de paiement” — their page
- “Pour une livraison dans un pays hors de l'Union Européenne, en particulier en Suisse, le client devra acquitter lui-même d'éventuels droits de douane, impôts et autres taxes.” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is zooplus.fr legit?⌄
Mixed. HasTrust trust score: 60/100. zooplus.fr looks like a legitimate, established online pet store rather than a scam. It is the French trading name of zooplus SE, a German company based in Munich. The site publishes a full legal notice with a free French phone line and a support email, offers a 14-day return window, and arranges free return pickup. Customer opinion is genuinely split: about 19K Trustpilot reviewers give it roughly 2.8–3.1/5. Many long-time customers are happy, but recurring complaints involve lost or redirected deliveries, cancelled orders and slow problem resolution.
Is zooplus.fr a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the zooplus.fr trust score?⌄
HasTrust rates zooplus.fr 60/100 (Mixed). Unsure
What is the return policy of zooplus.fr?⌄
Their own policy page says: you can return items within 14 days; return shipping is free; refunds go back to your original payment method.
Will I pay customs fees when ordering from zooplus.fr?⌄
Their own shipping page says you may have to pay customs duties or import taxes on delivery.
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