Is upway.shop legit?
Mostly. HasTrust rates upway.shop Mixed (60/100), checked 2026-10-15: One reviewer says the warranty covers only certain parts, such as the motor and battery, so other problems after a few months were not covered; Some buyers report recurring mechanical problems and having to pay a bike shop first, then claim reimbursement; Delivery problems are sometimes described by support as out of Upway's hands.
upway.shop appears to be a legitimate, established reseller of professionally refurbished e-bikes, not a scam site. About 22,000 Trustpilot reviewers give it 4.5/5. They often say bikes arrived well packed, matched the photos and descriptions, and saved them a lot compared with buying new. The company was founded in 2021, is based in Gennevilliers, France, and says it has refurbished over 100,000 e-bikes. The main concerns are the limited scope of the one-year warranty, repeat repair problems for a few buyers, and occasional delivery or assembly hiccups.
What we measured
- ✓Domain registered 5+ years ago
- ✓On the public web since 2021 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Google Trust Services)
Why this score?
✓ Pros
- Large volume of positive reviews: TrustScore 4.5/5 from about 22K reviews
- Reviewers often say bikes arrive in excellent, like-new condition and match the listing
- Prices advertised at up to 60–65% below new
- 1-year warranty, plus a 14-day trial ride on the Austrian site
- Responds to most negative Trustpilot reviews (about 83–94%), typically within a week
- Offers video-call buying help, guided assembly assistance and a showroom in Brooklyn
- Also buys used e-bikes; sellers report quick ACH payouts
⚠ Cons
- One reviewer says the warranty covers only certain parts, such as the motor and battery, so other problems after a few months were not covered
- Some buyers report recurring mechanical problems and having to pay a bike shop first, then claim reimbursement
- Delivery problems are sometimes described by support as out of Upway's hands
- Minor complaints: assembly tools not included, unclear packaging instructions, non-recyclable packaging, and one bike shipped assembled and exposed on a pallet
- Trustpilot profile has a paid subscription and the company invites customers to review; ratings are high but not independently fact-checked
- Watch for fake Upway sites and buy only via the official upway.shop domains
Why switch: A large, reputable retailer if you would rather buy a new e-bike with standard retailer returns and warranty.
A well-known French retailer selling new e-bikes, an alternative if Upway's limited refurbished warranty concerns you.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2027-01-01 | TLS handshake from our servers | |
| Domain registration | 2021-08 (5 years old) | RDAP registry record | |
| First seen on the web | 2021 | Internet Archive | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US, CA | IP and AS lookup | |
| Registrar | GoDaddy.com LLC | RDAP registry record | |
| DNS | domaincontrol.com | Nameserver records | |
| Contact & legal pages | Read from the site's own pages | ||
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
No buyer reports yet — bought from here? Be the first to share.
Comments are screened before they appear. The count updates immediately.
Something wrong on this page? Tell us
Own this site, or spotted an error? A person reviews every report and corrects the page when a fact is wrong.
Checked 9 days ago. · How we score →
Frequently asked
Is upway.shop legit?⌄
Mixed. HasTrust trust score: 60/100. upway.shop appears to be a legitimate, established reseller of professionally refurbished e-bikes, not a scam site. About 22,000 Trustpilot reviewers give it 4.5/5. They often say bikes arrived well packed, matched the photos and descriptions, and saved them a lot compared with buying new. The company was founded in 2021, is based in Gennevilliers, France, and says it has refurbished over 100,000 e-bikes. The main concerns are the limited scope of the one-year warranty, repeat repair problems for a few buyers, and occasional delivery or assembly hiccups.
Is upway.shop a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the upway.shop trust score?⌄
HasTrust rates upway.shop 60/100 (Mixed). Unsure
🔔 Email me if this shop's trust rating changes
Free. You confirm by email (double opt-in); unsubscribe any time.
📖 Helpful guides
People also checked
Show your live HasTrust score on your own site — it links back here so visitors can see the full check. How it works ↗
Same badge, added by a small script. Use this one if you want your HasTrust dashboard to show which of your pages the badge is actually seen on. It never reads your customers' data — only the page path, without the query string.
📬 Get new scams in your inbox — weekly
One short email every Monday: the scam shops and risky sites we spotted that week. No spam, one-click unsubscribe.
Double opt-in — we only mail you after you confirm.