Is sephora.es legit?
Yes. HasTrust rates sephora.es Trusted (71/100), checked 2026-10-13: Clearly identified operator: Sephora Cosméticos España, S.L., Calle Alfonso XII 34, 28014 Madrid, NIF B-84227461; Free customer service phone line (900 90 35 25), open Monday to Saturday, 09:00–20:00, plus a contact form; Free returns and exchanges within 30 days.
Sephora.es appears to be the genuine Spanish online store of Sephora. It is run by a registered Madrid company with a tax ID, a free customer service phone line, a 30-day free return policy and physical shops in cities like Barcelona, Málaga and Madrid. The concern is service, not legitimacy. Trustpilot reviews for sephora.es are very poor and describe undelivered orders, unanswered complaints, cancelled orders and refused foreign cards or PayPal. Buying is reasonable, but keep proof of every order and consider Click & Collect in a store.
What we measured
- ✓On the public web since 2003 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Clearly identified operator: Sephora Cosméticos España, S.L., Calle Alfonso XII 34, 28014 Madrid, NIF B-84227461
- Free customer service phone line (900 90 35 25), open Monday to Saturday, 09:00–20:00, plus a contact form
- Free returns and exchanges within 30 days
- Free shipping on orders over €30
- Free 2-hour Click & Collect at physical stores
- Site advertises secure payment, including payment in instalments
- Physical stores in Spain, for example Paseo de Gracia in Barcelona, Larios in Málaga and Madrid
⚠ Cons
- Very low Trustpilot score for sephora.es: 1.5/5 from 335 reviews
- Reports of orders marked as dispatched but never delivered, with the courier Evri mentioned
- Complaints of no reply to the complaint form and an engaged customer service line
- Reports of orders blocked or cancelled without explanation
- Some reviewers say foreign credit cards and foreign PayPal accounts were refused
- Many Trustpilot reviews of sephora.es describe poor customer service and unresolved delivery problems
- Reports of payment taken while the order was blocked or not shipped
Why switch: A large, widely used Spanish retailer for cosmetics and fragrance, with its own buyer protection. It may be a useful option if Sephora's delivery or support problems worry you.
Picking up in a store avoids the courier delivery problems many online reviewers describe.
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2027-01-06 | TLS handshake from our servers | |
| First seen on the web | 2003 | Internet Archive | |
| Popularity rank | #175590 on Majestic Million | Majestic Million list | before 2026-10-13 |
| Hosting | AKAMAI-ASN1 - Akamai International B.V., NL | IP and AS lookup | |
| DNS | akam.net | Nameserver records | |
| Blocklist | Not listed | HasTrust blocklist |
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Frequently asked
Is sephora.es legit?⌄
Trusted. HasTrust trust score: 71/100. Sephora.es appears to be the genuine Spanish online store of Sephora. It is run by a registered Madrid company with a tax ID, a free customer service phone line, a 30-day free return policy and physical shops in cities like Barcelona, Málaga and Madrid. The concern is service, not legitimacy. Trustpilot reviews for sephora.es are very poor and describe undelivered orders, unanswered complaints, cancelled orders and refused foreign cards or PayPal. Buying is reasonable, but keep proof of every order and consider Click & Collect in a store.
Is sephora.es a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the sephora.es trust score?⌄
HasTrust rates sephora.es 71/100 (Trusted). Buy
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