Is murfy.fr legit?
Mostly. HasTrust rates murfy.fr Mixed (60/100), checked 2026-10-21: About 8% of Trustpilot reviews are 1-star; Some reviewers report technicians arriving late or not on the scheduled day; Some reviewers say promised vouchers for unrepairable units were not given.
Murfy.fr appears to be a legitimate, established French business for appliance repair and refurbished large appliances. Its reviews are large in number and mostly positive, with about 29K Trustpilot reviews averaging 4.5/5 and 80% of them 5-star. Scam checkers ScamAdviser and Gridinsoft find no blacklist hits and note a domain registered around 8 years ago. The company states its warranties, payment options and contact channels clearly. The main concern is a minority of complaints, about 8% 1-star, citing late technicians, billing disputes and promised vouchers that were not honoured.
What we measured
- ✓Domain registered 8+ years ago
- ✓On the public web since 2019 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Amazon)
Why this score?
✓ Pros
- Large, mostly positive review base: about 29K Trustpilot reviews averaging 4.5/5
- Replies to 98–99% of negative Trustpilot reviews, typically within a week
- Refurbished and 'neuf durable' appliances come with a stated 2-year warranty
- Repairs carry a 6-month warranty on the same fault, with free re-intervention
- Fixed-price home repair package covers labour and travel, and parts are quoted before work
- Applies the government repair bonus (Bonus Réparation, €20–50)
- Option to pay in 3 instalments via Alma
⚠ Cons
- About 8% of Trustpilot reviews are 1-star
- Some reviewers report technicians arriving late or not on the scheduled day
- Some reviewers say promised vouchers for unrepairable units were not given
- The average repair costs about €140–150 including parts, so it may not suit very cheap appliances
- Customer service runs mainly through an automated phone line and a Zendesk web form
- Small appliances such as vacuums, coffee makers and hoods are not repaired
- One reviewer reports being asked to pay in cash and then also being charged on their card; insist on paying only through official channels and keep receipts
- The repair terms say the customer waives the withdrawal right once a service starts within the withdrawal period
- WHOIS owner is anonymised, and Gridinsoft did not find a complaint contact
Why switch: A large French retailer, a reasonable option if you would rather buy a new appliance than a refurbished one or a repair.
A large, safe French-market retailer with broad appliance choice and buyer protection, if repair is not worthwhile.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Amazon, expires 2027-02-25 | TLS handshake from our servers | |
| Domain registration | 2018-06 (8 years old) | RDAP registry record | |
| First seen on the web | 2019 | Internet Archive | |
| Popularity rank | #517393 on Majestic Million | Majestic Million list | before 2026-10-21 |
| Hosting | AMAZON-02 - Amazon.com, Inc., US | IP and AS lookup | |
| Registrar | GANDI | RDAP registry record | |
| DNS | awsdns-63.org | Nameserver records | |
| Contact & legal pages | Nothing stated on the pages we read | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
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Checked yesterday. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method.
What their page says, word for word
- “Le Client disposera de quatorze (14) jours pour le faire à compter de la date de réception de la commande.” — their page
- “Les frais de retour sont à la charge du Client, au tarif en vigueur soit 49,00€ TTC.” — their page
- “Ce remboursement pourra être effectué par le même moyen de paiement que celui employé pour le Client.” — their page
Read on 2026-10-21. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is murfy.fr legit?⌄
Mixed. HasTrust trust score: 60/100. Murfy.fr appears to be a legitimate, established French business for appliance repair and refurbished large appliances. Its reviews are large in number and mostly positive, with about 29K Trustpilot reviews averaging 4.5/5 and 80% of them 5-star. Scam checkers ScamAdviser and Gridinsoft find no blacklist hits and note a domain registered around 8 years ago. The company states its warranties, payment options and contact channels clearly. The main concern is a minority of complaints, about 8% 1-star, citing late technicians, billing disputes and promised vouchers that were not honoured.
Is murfy.fr a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the murfy.fr trust score?⌄
HasTrust rates murfy.fr 60/100 (Mixed). Unsure
What is the return policy of murfy.fr?⌄
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method.
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