Is mooncool.com legit?
Mostly. HasTrust rates mooncool.com Mixed (71/100), checked 2026-09-07: Frequent reports of damaged or defective items arriving in shipments; Extremely poor and unresponsive customer service, particularly regarding returns and refunds; Many customers report being ignored or silenced when seeking resolutions for faulty products.
What we measured
Why this score?
Our own checks found no measured risk signal for mooncool.com: nothing we measured on the site counts against it. The domain was registered 13 years ago, and it has been on the public web since 2001. Its HTTPS certificate is valid. We rate it Mixed on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Video reviews
Pros
- Provides a wide range of electric tricycle models for seniors and adults
Cons
- Frequent reports of damaged or defective items arriving in shipments
- Extremely poor and unresponsive customer service, particularly regarding returns and refunds
- Many customers report being ignored or silenced when seeking resolutions for faulty products
- Multiple warnings from security services classifying the site as suspicious
- Multiple online security services have flagged the site as suspicious or potentially malicious
- Numerous reports of unresolved complaints regarding product defects and refund failures on BBB and Trustpilot
- Company reportedly attempts to offer small payments to avoid full refund obligations
Better options
Why switch: Buying via a major marketplace like Amazon offers much stronger buyer protection, clearer return processes, and established customer support compared to the significant service and delivery issues reported by Mooncool customers.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
Return & RefundPayment MethodsMooncool Electric Trike | Tricycle for Adults, SeniorsMooncool Reviews 258scamadviser.comgridinsoft.comMooncool | BBB Complaints | Better Business BureauMooncool Reviews | mooncool.com @ PissedConsumer💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-11-08 | TLS handshake from our servers | before 2026-09-07 |
| Domain registration | 2013-05 (13 years old) | RDAP registry record | before 2026-09-07 |
| First seen on the web | 2001 | Internet Archive | before 2026-09-07 |
| Popularity rank | #884227 on Majestic Million | Majestic Million list | before 2026-09-07 |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US, CA | IP and AS lookup | before 2026-09-07 |
| Registrar | Alibaba Cloud Computing Ltd. d/b/a HiChina (www.net.cn) | RDAP registry record | before 2026-09-07 |
| DNS | alidns.com | Nameserver records | before 2026-09-07 |
| Contact & legal pages | email, address, returns page (30 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-09-07, 10 → 71 | HasTrust score model |
Buyer reports
No buyer reports yet — bought from here? Be the first to share.
Comments are screened before they appear. The count updates immediately.
Something wrong on this page? Tell us
Own this site, or spotted an error? A person reviews every report and corrects the page when a fact is wrong.
Checked 23 days ago. · How we score →
Frequently asked
Is mooncool.com legit?⌄
Mixed. HasTrust trust score: 71/100. Our own checks found no measured risk signal for mooncool.com: nothing we measured on the site counts against it. The domain was registered 13 years ago, and it has been on the public web since 2001. Its HTTPS certificate is valid. We rate it Mixed on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Is mooncool.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the mooncool.com trust score?⌄
HasTrust rates mooncool.com 71/100 (Mixed). Unsure
🔔 Email me if this shop's trust rating changes
Free. You confirm by email (double opt-in); unsubscribe any time.
📖 Helpful guides
People also checked
Show your live HasTrust score on your own site — it links back here so visitors can see the full check. How it works ↗
Same badge, added by a small script. Use this one if you want your HasTrust dashboard to show which of your pages the badge is actually seen on. It never reads your customers' data — only the page path, without the query string.
📬 Get new scams in your inbox — weekly
One short email every Monday: the scam shops and risky sites we spotted that week. No spam, one-click unsubscribe.
Double opt-in — we only mail you after you confirm.