Is Guaw.com Legit? Spanish Pet Store Review
HasTrust rates guaw.com Mixed (60/100), checked 2026-10-15: Some reviewers say delivery takes longer than the advertised 24/48 hours; Reports of wrong items being shipped; Some reviews describe orders not arriving or slow responses from customer service.
Is guaw.com legit? Guaw appears to be a genuine Spanish online pet store run by the registered company Guaw S.L., part of Grupo Tansley, and it lists a physical address and several ways to contact support. Reviewers like the easy ordering, competitive prices and subscription deliveries, but some report slow shipping, wrong items and missing orders, so our verdict is mixed. Returns are accepted within 14 days, but you pay the return shipping and must report damage within 24 hours.
Guaw appears to be a genuine, established Spanish online pet store. It operates as a registered company, Guaw S.L., part of Grupo Tansley, with a physical address, phone, email, WhatsApp and chat support. Reviewers praise its easy ordering, competitive prices and subscription deliveries. Recurring complaints cover slower-than-promised shipping, wrong items and some missing orders. Returns are allowed for 14 days, but you pay the return shipping and must report damage within 24 hours.
What we measured
- ✓Domain registered 20+ years ago
- ✓On the public web since 2001 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Google Trust Services)
Why this score?
✓ Pros
- Large review base: about 44K Trustpilot reviews averaging 4.1/5
- Registered Spanish company (Guaw S.L., B42793976) with a published address in Pozuelo de Alarcón, Madrid
- Many contact channels: phone, email, WhatsApp, contact form and online chat
- Buyer-protected payment options including PayPal, cards, Apple Pay and Google Pay
- Reviewers often praise competitive prices and the free recurring-delivery subscription (up to 20% off)
- Company replied to most negative Trustpilot reviews on older snapshots
⚠ Cons
- Some reviewers say delivery takes longer than the advertised 24/48 hours
- Reports of wrong items being shipped
- Some reviews describe orders not arriving or slow responses from customer service
- Return shipping costs are paid by the customer, and exchanges are not offered
- Damaged or missing items must be reported within 24 hours of delivery, a tight window
- Older Trustpilot reviews (2019) allege undelivered orders and slow refunds
- WHOIS ownership data is hidden, and the site uses only a basic domain-validated SSL certificate
- Company size and office location differ between sources: Tracxn lists Madrid with 141 employees, while Guaw's own About page cites Barcelona offices with 80+ staff
- ScamAdviser's page includes an unexplained 'Amazon Phishing' tag; the sources give no detail on what it refers to
Why switch: A large, widely used retailer in Spain that sells pet food and supplies, with its own buyer protection and returns process. A useful fallback if a Guaw delivery is delayed or an item is out of stock.
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2026-12-03 | TLS handshake from our servers | |
| Domain registration | 2006-10 (20 years old) | RDAP registry record | |
| First seen on the web | 2001 | Internet Archive | |
| Popularity rank | #681512 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US | IP and AS lookup | |
| Registrar | GoDaddy.com, LLC | RDAP registry record | |
| DNS | cloudflare.com | Nameserver records | |
| Contact & legal pages | email, phone, returns page (14 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
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Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; who pays the return shipping depends on the reason for the return.
What their page says, word for word
- “El Plazo para el ejercicio del derecho de desistimiento (o devolución) es de 14 días hábiles, tal y como dispone la lay.” — their page
- “El coste de la devolución (9,95€) irá a cargo del cliente siempre que el motivo de la devolución sean ajenos a Guaw. ... Guaw asume los costes de envío.” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is guaw.com legit?⌄
Mixed. HasTrust trust score: 60/100. Guaw appears to be a genuine, established Spanish online pet store. It operates as a registered company, Guaw S.L., part of Grupo Tansley, with a physical address, phone, email, WhatsApp and chat support. Reviewers praise its easy ordering, competitive prices and subscription deliveries. Recurring complaints cover slower-than-promised shipping, wrong items and some missing orders. Returns are allowed for 14 days, but you pay the return shipping and must report damage within 24 hours.
Is guaw.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the guaw.com trust score?⌄
HasTrust rates guaw.com 60/100 (Mixed). Unsure
What is the return policy of guaw.com?⌄
Their own policy page says: you can return items within 14 days; who pays the return shipping depends on the reason for the return.
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