Is fundgrube.com legit?
Mostly. HasTrust rates fundgrube.com Mixed (60/100), checked 2026-10-15: Some reviewers report slow international delivery (3 to 11 working days stated) and missing tracking information; Complaints about after-sales service, including a disputed sunglasses claim and warnings about buying watches; Some customers had to open PayPal or bank disputes to resolve problems.
Fundgrube.com appears to be the genuine online shop of Fund Grube, a long-running Canary Islands retail chain selling perfume, cosmetics, watches, sunglasses, jewellery and fashion, with stores dating back to 1983. It is backed by a registered Spanish company (Fund Grube SA), a free phone line, published email addresses, a 30-day return window and card payments through La Caixa's secure gateway. Trustpilot feedback is strongly positive across many reviews. A minority of reviewers report slow delivery, missing tracking, poor after-sales handling (especially for watches and sunglasses) and in-store voucher disputes.
What we measured
- ✓Domain registered 27+ years ago
- ✓On the public web since 1998 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Google Trust Services)
Why this score?
✓ Pros
- Established Canary Islands retail chain operating since 1983, with physical stores and in-store collection or returns
- Trustpilot TrustScore of about 4.5/5 across roughly 950 to 2,000 reviews
- Clear contact details: free phone line 900 41 01 41, [email protected], a contact form and a data protection officer email
- Card payments go through La Caixa's secure payment gateway
- 30-day returns and exchanges, free by courier or in store
- Prices for Spain and Europe include VAT and customs charges, so no surprise fees on delivery
- Free samples with orders, and free shipping above stated thresholds (€69 within Spain and Portugal, €130 internationally)
⚠ Cons
- Some reviewers report slow international delivery (3 to 11 working days stated) and missing tracking information
- Complaints about after-sales service, including a disputed sunglasses claim and warnings about buying watches
- Some customers had to open PayPal or bank disputes to resolve problems
- Reports of in-store vouchers and discounts not being honoured
- One reviewer says products labelled eau de toilette turned out to be aftershave lotion
- The company replies to only a share of negative reviews (21% to 54%, depending on the Trustpilot page)
- Customer support is only available on weekdays during office hours
- A minority of reviews describe after-sales disputes over warranty or damage claims, especially for watches and sunglasses
- Some reviews describe delivery times shown on the website as misleading
- Some reviewers say they needed a PayPal or bank dispute to get their issue resolved
Why switch: A large, widely trusted retailer for perfume and cosmetics in Spain, with fast delivery and strong buyer protection.
A major Spanish department store and a named Fund Grube competitor, with a wide perfumery and cosmetics range.
A large international beauty retailer and a named Fund Grube competitor.
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2026-11-17 | TLS handshake from our servers | |
| Domain registration | 1998-11 (27 years old) | RDAP registry record | |
| First seen on the web | 1998 | Internet Archive | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US | IP and AS lookup | |
| Registrar | GoDaddy.com, LLC | RDAP registry record | |
| DNS | cloudflare.com | Nameserver records | |
| Contact & legal pages | Nothing stated on the pages we read | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
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Frequently asked
Is fundgrube.com legit?⌄
Mixed. HasTrust trust score: 60/100. Fundgrube.com appears to be the genuine online shop of Fund Grube, a long-running Canary Islands retail chain selling perfume, cosmetics, watches, sunglasses, jewellery and fashion, with stores dating back to 1983. It is backed by a registered Spanish company (Fund Grube SA), a free phone line, published email addresses, a 30-day return window and card payments through La Caixa's secure gateway. Trustpilot feedback is strongly positive across many reviews. A minority of reviewers report slow delivery, missing tracking, poor after-sales handling (especially for watches and sunglasses) and in-store voucher disputes.
Is fundgrube.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the fundgrube.com trust score?⌄
HasTrust rates fundgrube.com 60/100 (Mixed). Unsure
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