Is auctionet.com legit?

Mostly. HasTrust rates auctionet.com Mixed (60/100), checked 2026-10-25: Frequent complaints about high shipping fees, customs charges and extra costs. One UK buyer reported paying £68 for delivery; Delivery is slow: items take 1–3 weeks after collection, and international delivery from Swedish auction houses can take 5–40 business days; Return shipping for withdrawals is at the buyer's own cost and risk, must be arranged by the buyer, and must reach the auction house within 14 days or no refund is given.

auctionet.com

60/ 100

Mixed🏪 Marketplace🔗 https://auctionet.com/en

Unsure

Auctionet looks like a genuine, established online auction marketplace where about 87 European auction houses sell furniture, art, design and collectibles. It has more than 3.9 million items sold and publishes clear contact details, payment options and return terms. Reviews are sharply split, though. Many buyers praise the support, item quality and packaging. A similar share complain about high or unexpected shipping fees, customs charges and long delivery times. Check the delivery cost on the item page and factor it in before you bid.

What we measured

✓Domain registered 29+ years ago
✓On the public web since 1999 (Internet Archive)
✓Valid HTTPS encryption (certificate by Google Trust Services)

Why this score?

Starting point (no evidence either way)50

Domain registered 10+ years ago+10

Among the most-visited sites (rank #147505)+4

States a contact email+1

Written about by 5+ independent sources+3

Trusted needs proof of who runs the site or buyers' trust−8

Trust score60

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✓ Pros

Items are inspected, described and photographed by the auction houses' experts, and Auctionet offers a guarantee covering essential description errors.
Fixed transport costs are shown before you bid, by entering your postal code under 'Delivery'.
Payment options include Visa/MasterCard (card data handled by PCI DSS-certified partners Nets/PaymentIQ), Klarna, Brite instant bank payment and bank transfer.
A 14-day right of withdrawal is documented, with a refund after the item is returned.
Many reviewers praise responsive, human customer support, and the company replies to about 97–98% of negative Trustpilot reviews.
It follows Swedish anti-money-laundering rules, including ID checks via KnownID.

⚠ Cons

Frequent complaints about high shipping fees, customs charges and extra costs. One UK buyer reported paying £68 for delivery.
Delivery is slow: items take 1–3 weeks after collection, and international delivery from Swedish auction houses can take 5–40 business days.
Return shipping for withdrawals is at the buyer's own cost and risk, must be arranged by the buyer, and must reach the auction house within 14 days or no refund is given.
Uncollected deliveries incur re-delivery charges and a storage fee of about $6 per day after 5 free working days. Unclaimed items may be resold.
Reviews are polarized: roughly 42% are 5-star and about 41–42% are 1-star.
Card payment is limited to Visa and MasterCard; AMEX and Diners are not accepted.
Some Trustpilot reviewers allege shill bidding. These are unverified individual claims.
Recurring reports of unexpected or hidden delivery charges and missing items or unreliable couriers.
Trustpilot notes the company hasn't invited customers recently, so the reviews may not be representative.
Invoices must be paid within 3 days, and withdrawing several purchases can get an account blocked from bidding.

Better options

💡 Smarter pick

CatawikiVaries by lot

Why switch: A large European online auction platform for art, antiques and collectibles. Trustpilot lists it as a similar company with a higher rating from a much larger review base.

View →Check it →

What web sources say (not checked by us)

+Stated return/withdrawal policy (14 days)

+Secure payment options (PCI DSS card partners, Klarna, Brite)

+Established business (87 auction houses, ~3.98M items sold)

+Regulatory compliance (AML/KYC checks)

?Trustpilot rating mixed with many shipping complaints

?ScamAdviser / BBB presence

Third-party ratings

Trustpilot3.5–3.8/5

Facts

Domain registered 1997-07 · 29 years old

Connection Valid HTTPS certificate

Certificate valid until 2026-12-12 (48 days) · Google Trust Services

From web sources

Business type: Online marketplace for European auction houses

Headquarters: Grev Turegatan, Sweden (operates under Swedish law)

Affiliated auction houses: 87

Items sold: 3,984,000

Bids placed: 43,240,000

Withdrawal period: 14 days; buyer pays return shipping

Delivery time: 1–3 weeks after collection; international 5–40 business days from Swedish houses

Payment due: Within 3 days of invoice

Payment methods: Visa, MasterCard, Klarna, Brite, bank transfer, Bankgiro

Trustpilot review count: About 1,100–1,200

Based on 16 sources

Can I withdraw a purchase? - Auctionet Auctionet Reviews | Read Customer Service Reviews of auctionet.com/sv | 9 of 15 Contact support - Auctionet Auctionet Reviews | Read Customer Service Reviews of auctionet.com/sv | 10 of 16 Auctionet Reviews | Read Customer Service ...Auctionet Reviews | 2 of 16 - Trustpilot Reviews Auctionet Reviews | Read Customer Service ...Auctionet Reviews | Read Customer Service ...Auctionet Reviews | 5 of 16 - Trustpilot How long does transportation take? - Auctionet Terms of Use - Auctionet What happens after an uncollected delivery is returned to Auctionet? - Auctionet How do I pay? - Auctionet How does homedelivery work? - Auctionet Why have I been contacted and asked for additional information? - Auctionet About Auctionet - Auctionet

HasTrust summarizes public web sources and can be wrong or out of date. Not a guarantee of safety or quality — always verify before you buy or pay.

💬 Ask about this shop

Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.

🛡️ Site safety check

✓Domain registered 29+ years ago

✓Valid HTTPS encryption (certificate by Google Trust Services)

✓On the public web since 1999 (Internet Archive)

✓Among the ~1M most-visited sites on the web (Majestic Million #147505)

–Hosted by CLOUDFLARENET - Cloudflare, Inc., US — servers registered in US.

–Domain registered via Abion AB.

–DNS managed by cloudflare.com.

✓The site states contact details: email

–No returns page found on the pages we read

What you should do

Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
Place a small first order before trusting it with a big one.
Search the shop's name plus "reviews" or "scam" for recent experiences before paying.

🔍 What we checked ourselves

Each row is a check HasTrust ran, and the day it ran.

Check	What we found	How	When
HTTPS certificate	Valid — Google Trust Services, expires 2026-12-12	TLS handshake from our servers	2026-10-25
Domain registration	1997-07 (29 years old)	RDAP registry record	2026-10-25
First seen on the web	1999	Internet Archive	2026-10-25
Popularity rank	#147505 on Majestic Million	Majestic Million list	before 2026-10-25
Hosting	CLOUDFLARENET - Cloudflare, Inc., US	IP and AS lookup	2026-10-25
Registrar	Abion AB	RDAP registry record	2026-10-25
DNS	cloudflare.com	Nameserver records	2026-10-25
Contact & legal pages	email	Read from the site's own pages	2026-10-25
Blocklist	Not listed	HasTrust blocklist	2026-10-25

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