Is vio.com worth it?
Mostly. HasTrust rates vio.com Mixed (60/100), checked 2026-10-29: Reddit users report hotels not receiving the full booking even though payment was taken; One user reported a 37% fee to change the dates of a non-refundable booking and unhelpful support; A Tripadvisor complaint thread has more than 150 replies, and another warning thread has about 69 replies.
Vio.com, formerly FindHotel, appears to be a real hotel comparison and booking platform with a large base of positive ratings. Its own pages show a 4.4/5 Trustpilot score from about 31,800 reviews and 4.8 ratings on both app stores, and an independent YouTuber found no signs of a scam. The concern is a steady stream of Reddit and Tripadvisor complaints about hotels not receiving bookings, poor support, and expensive changes to non-refundable rates. The sources also don't say which hotel this page lists, so check the property itself separately.
What we measured
- ✓Domain registered 28+ years ago
- ✓On the public web since 1996 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Amazon)
Why this score?
✅ Best price we've tracked (€40) — good time to buy.
Price last checked yesterday
✓ Pros
- Large volume of positive ratings: Trustpilot 4.4/5 from about 31,800 reviews, plus 4.8 on the App Store and Google Play (as shown on Vio's site)
- Compares offers from major travel sites such as Expedia and Agoda, and sometimes lets you book directly on Vio
- Cancellation policy is shown next to each rate and summarised at checkout (free cancellation, partially refundable or non-refundable)
- Free-cancellation refunds are issued automatically within about 7 business days, according to Vio's help center
- Support is advertised as 24/7, with urgent issues (e.g. the hotel has no record of your reservation) answered within 10 minutes
- Formal complaints procedure via [email protected], with acknowledgment promised within 48 hours
⚠ Cons
- Reddit users report hotels not receiving the full booking even though payment was taken
- One user reported a 37% fee to change the dates of a non-refundable booking and unhelpful support
- A Tripadvisor complaint thread has more than 150 replies, and another warning thread has about 69 replies
- Vio's terms say the final resolution of complaints rests with the third-party offer provider, not Vio
- Some reviewers mention discrepancies between advertised prices and final charges, and difficult cancellations
- The specific hotel on this page is not identified in the sources, so its quality cannot be judged here
- Many forum complaints describe the hotel having no record of a reservation that was paid for through Vio
- Forum users allege Vio works to get negative reviews removed (an unverified claim from complainants)
- One complainant said there was no phone number; support appears to run through a contact form and email
- Non-refundable rates are a frequent source of disputes: changes may cost a large extra fee or be impossible
Why switch: Booking with the property itself avoids third-party supplier problems, such as the hotel having no record of your reservation, and makes date changes easier. Use the hotel search to find the hotel's official site.
A large, established booking site that forum users describe as well known and reliable compared with Vio.
One of the major sites Vio itself compares against; booking there directly cuts out one intermediary.
What web sources say (not checked by us)
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Amazon, expires 2027-04-24 | TLS handshake from our servers | |
| Domain registration | 1998-03 (28 years old) | RDAP registry record | |
| First seen on the web | 1996 | Internet Archive | |
| Popularity rank | #144695 on Majestic Million | Majestic Million list | before 2026-10-29 |
| Hosting | AMAZON-02 - Amazon.com, Inc., US | IP and AS lookup | |
| Registrar | Amazon Registrar, Inc. | RDAP registry record | |
| DNS | awsdns-41.net | Nameserver records | |
| Contact & legal pages | email, address | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Price tracking | 2 observations since 2026-10-29 | Our price scraper |
Buyer reports
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Checked yesterday. · How we score →
Frequently asked
Is vio.com legit?⌄
Mixed. HasTrust trust score: 60/100. Vio.com, formerly FindHotel, appears to be a real hotel comparison and booking platform with a large base of positive ratings. Its own pages show a 4.4/5 Trustpilot score from about 31,800 reviews and 4.8 ratings on both app stores, and an independent YouTuber found no signs of a scam. The concern is a steady stream of Reddit and Tripadvisor complaints about hotels not receiving bookings, poor support, and expensive changes to non-refundable rates. The sources also don't say which hotel this page lists, so check the property itself separately.
Is vio.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the vio.com trust score?⌄
HasTrust rates vio.com 60/100 (Mixed). Unsure
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