Is joom.com legit?
Mostly. HasTrust rates joom.com Mixed (68/100), checked 2026-09-20: Very long shipping times (weeks to months); Difficult and costly return process (often requiring return to China); Inconsistent product quality and reports of counterfeit items.
Is joom.com legit? → Mixed 69/100
What we measured
Why this score?
View at store →Our own checks found no measured risk signal for joom.com: nothing we measured on the site counts against it. The domain was registered 26 years ago, and it has been on the public web since 2002. Its HTTPS certificate is valid. We rate it Mixed on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Video reviews
Pros
- Very low prices
- Wide selection of products
- Legitimate, operating company (not a scam)
Cons
- Very long shipping times (weeks to months)
- Difficult and costly return process (often requiring return to China)
- Inconsistent product quality and reports of counterfeit items
- Customer support is limited to AI chat with no phone or email access
- Refunds are frequently issued as store credit rather than cash
- Persistent pressure to install the mobile app for basic functions
- Reports of difficulty reaching human customer support
- Systemic issues with refund processes and return policies
Better options
Why switch: Amazon offers significantly more reliable shipping, easier return processes, and better customer support compared to Joom's cross-border marketplace model.
While also a cross-border marketplace, it is a more established alternative for similar low-cost, China-sourced goods.
What web sources say (not checked by us)
Facts
Based on 8 sources
atoplegal.comscamadviser.comJoom: Erfahrung mit der App - wie seriös ist der Shop? - CHIPWie seriös ist der Online-Shop Joom – wer steckt dahinter?joom.com/de Erfahrungen & Bewertungen - Alle Informationen auf idealo.deNutzungsbedingungenJoom.com Hilfe & KontaktJoom Deutschland: Kaufe hochwertige Produkte online zu günstigen Preisen mit Gratis-Lieferung💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2026-10-29 | TLS handshake from our servers | |
| Domain registration | 2000-03 (26 years old) | RDAP registry record | |
| First seen on the web | 2002 | Internet Archive | |
| Popularity rank | #27662 on Majestic Million | Majestic Million list | before 2026-09-20 |
| Hosting | GOOGLE-CLOUD-PLATFORM - Google LLC, US | IP and AS lookup | |
| Registrar | GoDaddy.com, LLC | RDAP registry record | |
| DNS | awsdns-24.org | Nameserver records | |
| Contact & legal pages | Nothing stated on the pages we read | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-09-20, 46 → 68 | HasTrust score model |
Buyer reports
No buyer reports yet — bought from here? Be the first to share.
Comments are screened before they appear. The count updates immediately.
Something wrong on this page? Tell us
Own this site, or spotted an error? A person reviews every report and corrects the page when a fact is wrong.
Checked 9 days ago. · How we score →
Frequently asked
Is joom.com legit?⌄
Mixed. HasTrust trust score: 68/100. Our own checks found no measured risk signal for joom.com: nothing we measured on the site counts against it. The domain was registered 26 years ago, and it has been on the public web since 2002. Its HTTPS certificate is valid. We rate it Mixed on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Is joom.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the joom.com trust score?⌄
HasTrust rates joom.com 68/100 (Mixed). Buy this instead
🔔 Email me if this shop's trust rating changes
Free. You confirm by email (double opt-in); unsubscribe any time.
📖 Helpful guides
People also checked
Show your live HasTrust score on your own site — it links back here so visitors can see the full check. How it works ↗
Same badge, added by a small script. Use this one if you want your HasTrust dashboard to show which of your pages the badge is actually seen on. It never reads your customers' data — only the page path, without the query string.
📬 Get new scams in your inbox — weekly
One short email every Monday: the scam shops and risky sites we spotted that week. No spam, one-click unsubscribe.
Double opt-in — we only mail you after you confirm.