Is velo-store.fr legit?
Mostly. HasTrust rates velo-store.fr Mixed (60/100), checked 2026-10-15: About 13% of Trustpilot reviews are 1-star, citing non-delivery, missing tracking and unanswered emails or calls; Some customers say they had to open chargebacks to get their money back; Low traffic ranking (Tranco), so it is a relatively small shop.
velo-store.fr looks like a real, established French bike shop rather than a scam, though a noticeable minority of buyers report delivery problems. It is run by SPACEFOOT SAS, which lists a registered head office, company and VAT numbers, a warehouse in Montlouis-sur-Loire, and a phone number and email. On Trustpilot most of about 1,250 reviewers are positive, but around 13% give one star, mostly over orders that never arrived or slow responses. Pay with PayPal or a card so you can claim your money back if needed.
What we measured
- ✓Domain registered 6+ years ago
- ✓On the public web since 2020 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Identifiable French operator (SPACEFOOT SAS) with RCS and VAT numbers and a physical head office and warehouse address
- Strong Trustpilot rating (4.3) across roughly 1,250 reviews, about 70% of them 5-star
- Buyer-protected payment options including PayPal, cards, Apple Pay and Klarna, plus interest-free payment in 4 instalments
- Large catalogue of known brands such as Shimano, SRAM, Garmin, Giro and Abus
- The company replies to negative Trustpilot reviews and points customers to a support email
⚠ Cons
- About 13% of Trustpilot reviews are 1-star, citing non-delivery, missing tracking and unanswered emails or calls
- Some customers say they had to open chargebacks to get their money back
- Low traffic ranking (Tranco), so it is a relatively small shop
- The return window is stated inconsistently on the site: 30 days on most pages, 14 days on the contact page
- Replies to complaints are often generic templates redirecting to [email protected]
- Recurring reports of orders not shipped or delivered and of customer service going silent
- A Trustpilot reviewer asked whether a Danish-language site (velo-store.dk) belongs to this shop, so check you are on the official velo-store.fr domain before ordering
- WHOIS administrator details are anonymised (listed as 'Ano Nymous')
- Return-period information differs between pages (14 vs 30 days)
Why switch: Large French marketplace with A-to-z buyer protection and reliable tracking for bike parts and accessories, if you prefer a lower delivery risk.
A major French retailer with established customer service and returns, suitable for cycling accessories and electronics such as bike computers.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-12-13 | TLS handshake from our servers | |
| Domain registration | 2020-04 (6 years old) | RDAP registry record | |
| First seen on the web | 2020 | Internet Archive | |
| Hosting | OVH - OVH SAS, FR | IP and AS lookup | |
| Registrar | GANDI | RDAP registry record | |
| DNS | cloudflare.com | Nameserver records | |
| Contact & legal pages | phone, address, returns page (30 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked 7 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; you can choose a refund or store credit; standard delivery takes 1–5 business days.
What their page says, word for word
- “Vous disposez d'un délai de 30 jours à partir de la date de réception de la commande pour initier une procédure de retour.” — their page
- “Les frais de retour sont à votre charge. Aucun remboursement ne sera effectué. Cependant, si l'un des produits concernés par le retour est non conforme ou défectueux, et sous réserve de validation de notre service client, vous bénéficierez alors d'une prise en charge du retour via une étiquette prépayée.” — their page
- “Conformément aux dispositions du Code de la consommation, notamment en cas d'exercice du droit de rétractation, le remboursement est effectué par défaut sur le moyen de paiement initial, sauf si vous acceptez expressément un remboursement sous une autre forme, telle qu'un avoir.” — their page
- “Délai d'acheminement : 1-5 jours ouvrés” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is velo-store.fr legit?⌄
Mixed. HasTrust trust score: 60/100. velo-store.fr looks like a real, established French bike shop rather than a scam, though a noticeable minority of buyers report delivery problems. It is run by SPACEFOOT SAS, which lists a registered head office, company and VAT numbers, a warehouse in Montlouis-sur-Loire, and a phone number and email. On Trustpilot most of about 1,250 reviewers are positive, but around 13% give one star, mostly over orders that never arrived or slow responses. Pay with PayPal or a card so you can claim your money back if needed.
Is velo-store.fr a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the velo-store.fr trust score?⌄
HasTrust rates velo-store.fr 60/100 (Mixed). Unsure
What is the return policy of velo-store.fr?⌄
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; you can choose a refund or store credit.
How long does delivery from velo-store.fr take?⌄
Their own shipping page says standard delivery takes 1–5 business days.
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