Is sugarplumstore.net legit?
Mostly. HasTrust rates sugarplumstore.net Mixed (57/100), checked 2026-10-15: Very short 2-day return window, with the buyer paying both shipping legs; Refunds default to store credit; a cash refund costs you processing fees; No returns on clearance items, stockings/socks, lingerie, swimwear, or preorder/custom/handmade items.
Sugarplum Store appears to be a real small seller, but it is very thinly reviewed and its policies favour the shop over the buyer. It sells Y2K, coquette and EGL/Lolita-style fashion shipped from China, and it ran an earlier Storenvy shop from 2017 that now redirects to sugarplumstore.net. You can pay with PayPal and major cards, which gives you some buyer protection. The concerns: independent reviews are almost absent, the only contact is a Gmail address, returns close just 2 days after delivery, and refunds default to store credit. A Reddit user also suspected it resells Taobao items.
What we measured
- ✓Domain registered 3+ years ago
- ✓On the public web since 2023 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- PayPal and major cards accepted at checkout, which offers buyer protection
- Same storefront has traded since 2017 (via Storenvy) and openly states its China location
- Shipping, duties and return policies are published in detail
- Duties and taxes included for regular shipping to many countries (US, UK, most of the EU, Australia and others)
⚠ Cons
- Very short 2-day return window, with the buyer paying both shipping legs
- Refunds default to store credit; a cash refund costs you processing fees
- No returns on clearance items, stockings/socks, lingerie, swimwear, or preorder/custom/handmade items
- Long processing (up to 15 business days) plus 7-15 business days of shipping
- Very few on-site product reviews (e.g. 1-2 reviews per item)
- Only a free Gmail address for contact; no phone number or street address on the site
- A Reddit user suspected the shop is a Taobao reseller
- No independent Trustpilot, ScamAdviser or BBB rating found in the sources
- Packages held for unpaid customs duties are not refundable
Why switch: Many coquette and Lolita-style clothing listings, with A-to-Z guarantee protection and much easier returns than a 2-day window.
Large reputable US retailer with marketplace fashion listings and a standard return process.
What web sources say (not checked by us)
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2027-01-10 | TLS handshake from our servers | |
| Domain registration | 2023-09 (3 years old) | RDAP registry record | |
| First seen on the web | 2023 | Internet Archive | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US, CA | IP and AS lookup | |
| Registrar | Squarespace Domains LLC | RDAP registry record | |
| DNS | squarespacedns.com | Nameserver records | |
| Contact & legal pages | email, returns page (7 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
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Checked 7 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 2 days; you pay the return shipping; you can choose a refund or store credit; customs duties and import taxes are included in the price.
What their page says, word for word
- “We accept returns within 48 hours after the package is delivered.” — their page
- “Customers are responsible for both the initial and return shipping fees.” — their page
- “100% full refund as store credit. 90% refund to your original payment method (10% is not refunded, as they will cover the bank's processing fees).” — their page
- “For most countries, duties and taxes are already included in the price for regular shipping.” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is sugarplumstore.net legit?⌄
Mixed. HasTrust trust score: 57/100. Sugarplum Store appears to be a real small seller, but it is very thinly reviewed and its policies favour the shop over the buyer. It sells Y2K, coquette and EGL/Lolita-style fashion shipped from China, and it ran an earlier Storenvy shop from 2017 that now redirects to sugarplumstore.net. You can pay with PayPal and major cards, which gives you some buyer protection. The concerns: independent reviews are almost absent, the only contact is a Gmail address, returns close just 2 days after delivery, and refunds default to store credit. A Reddit user also suspected it resells Taobao items.
Is sugarplumstore.net a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the sugarplumstore.net trust score?⌄
HasTrust rates sugarplumstore.net 57/100 (Mixed). Unsure
What is the return policy of sugarplumstore.net?⌄
Their own policy page says: you can return items within 2 days; you pay the return shipping; you can choose a refund or store credit.
Will I pay customs fees when ordering from sugarplumstore.net?⌄
Their own shipping page says customs duties and import taxes are included in the price.
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