Is spartoo.es legit?
Mostly. HasTrust rates spartoo.es Mixed (60/100), checked 2026-10-15: Many items are 'Productos Partners' sold by third-party sellers, each with its own prices, delivery and return conditions; Some reviewers report late deliveries and refunds that took a long time; At least one reviewer reported a card payment problem.
Spartoo.es appears to be a legitimate, established fashion and shoe retailer. It is run by a registered French company, Spartoo SA in Grenoble, and publishes a Spanish customer-service phone line and email. Its Trustpilot profile shows about 20,000 reviews with an 'Excellent' rating, and many buyers praise fast delivery, quality and prices. Complaints do exist: some mention late deliveries, refunds that were slow to arrive and payment problems. Many items come from partner sellers with their own delivery and return rules, so check the product page before you buy.
What we measured
- ✓On the public web since 2009 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Registered company with a published legal address and company registration number
- Spanish customer-service phone line (91 084 19 42, Mon–Fri 9:00–17:00) and email
- Large Trustpilot base of about 20K reviews with an 'Excellent' rating
- Replies to 72% of negative reviews, typically within 2 weeks
- Advertises free delivery and returns, with a wide selection of brands such as Nike, Adidas, Converse and Birkenstock
- States it will offer a refund or voucher within 15 days if an item is out of stock
⚠ Cons
- Many items are 'Productos Partners' sold by third-party sellers, each with its own prices, delivery and return conditions
- Some reviewers report late deliveries and refunds that took a long time
- At least one reviewer reported a card payment problem
- Return costs and conditions may differ from the headline 'free returns' for partner items
- Partner-seller items are not covered by Spartoo's own terms on returns and delivery; check each listing's conditions
- Some complaints about delayed refunds after returns
- Watch for fake Spartoo sites — buy only via the official domain spartoo.es
Why switch: A large, widely used retailer in Spain with a broad shoe and fashion range and consistent return handling on items it sells itself.
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-12-21 | TLS handshake from our servers | |
| First seen on the web | 2009 | Internet Archive | |
| Popularity rank | #689769 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | IGUANESOLUTIONS - Iguane Solutions SAS, FR | IP and AS lookup | |
| DNS | spartoo.info | Nameserver records | |
| Contact & legal pages | email, phone, address, RCS | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked 7 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; you may have to pay customs duties or import taxes on delivery.
What their page says, word for word
- “El(los) producto(s) es(son) devuelto(s) en los 30 días siguientes a la recepción del pedido,” — their page
- “Dichos impuestos o tasas de aduana son a cargo del cliente y son su responsabilidad.” — their page
Read on 2026-10-16. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is spartoo.es legit?⌄
Mixed. HasTrust trust score: 60/100. Spartoo.es appears to be a legitimate, established fashion and shoe retailer. It is run by a registered French company, Spartoo SA in Grenoble, and publishes a Spanish customer-service phone line and email. Its Trustpilot profile shows about 20,000 reviews with an 'Excellent' rating, and many buyers praise fast delivery, quality and prices. Complaints do exist: some mention late deliveries, refunds that were slow to arrive and payment problems. Many items come from partner sellers with their own delivery and return rules, so check the product page before you buy.
Is spartoo.es a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the spartoo.es trust score?⌄
HasTrust rates spartoo.es 60/100 (Mixed). Unsure
What is the return policy of spartoo.es?⌄
Their own policy page says: you can return items within 30 days.
Will I pay customs fees when ordering from spartoo.es?⌄
Their own shipping page says you may have to pay customs duties or import taxes on delivery.
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