Is royalebasic.com legit?
Mostly. HasTrust rates royalebasic.com Mixed (59/100), checked 2026-10-12: Delivery takes 8–14 business days, and items may ship from different warehouses; Some reviewers report products not matching the description or photos, missing items, and poor quality control; Damage and quality problems must be reported within 48 hours with photos or videos.
Royale Basic looks like a real, functioning home-lighting and décor shop, but it is not risk-free. Its Trustpilot profile shows a 4.0 rating from 81 reviews. Many reviewers say problems were resolved with refunds, replacements or discounts. However, Trustpilot's own review summaries and individual reviews mention items that didn't match photos, missing parts, delays, unanswered phone and chat, and a return dispute. Knoji rates it only 2.8/5, while the shop advertises a 4.3 Knoji score. Strict 48-hour damage-reporting rules also apply, so buy cautiously and keep records.
What we measured
- ✓Domain registered 2+ years ago
- ✓On the public web since 2024 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Trustpilot rating of 4.0/5 across 81 reviews, with many praising responsive customer service
- Reviewers often say issues such as broken parts, wrong items or lost parcels ended in refunds, replacements or discounts
- Shop pays return shipping for damaged, defective, wrong or significantly-not-as-described items
⚠ Cons
- Delivery takes 8–14 business days, and items may ship from different warehouses
- Some reviewers report products not matching the description or photos, missing items, and poor quality control
- Damage and quality problems must be reported within 48 hours with photos or videos
- Change-of-mind returns require the buyer to pay return shipping, and shipping charges are non-refundable
- If a warranty item can't be repaired, the shop issues a gift card rather than a cash refund
- Assembled, installed or used items are excluded from returns
- The shop advertises a 4.3/5 Knoji score, but Knoji's own page shows 2.8/5
- Trustpilot shows the company typically takes over a month to reply to reviews
- Product pages use countdown urgency timers ('Order within 02:14:32, ships tomorrow')
- The listed Canadian address is paired with a +1-801 customer support number
Why switch: A large, established US retailer with buyer protection and an easy returns process for similar lighting and décor.
A major US retailer with a wide home-lighting range, a clear return policy, and the option to return items in store.
A large, reputable retailer with budget-friendly lighting and décor and established customer support.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-11-22 | TLS handshake from our servers | |
| Domain registration | 2024-07 (2 years old) | RDAP registry record | |
| First seen on the web | 2024 | Internet Archive | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US, CA | IP and AS lookup | |
| Registrar | NameCheap, Inc. | RDAP registry record | |
| DNS | registrar-servers.com | Nameserver records | |
| Contact & legal pages | email, phone, address, returns page (60 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked 10 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 60 days; who pays the return shipping depends on the reason for the return; refunds go back to your original payment method; standard delivery (USA & Canada) takes 7–12 days.
What their page says, word for word
- “We offer a 60-day return period beginning on the delivery date.” — their page
- “Royale Basic will cover return shipping costs when the product: Arrives damaged Is defective Was incorrectly shipped Is significantly different from the product description or images displayed on our website ... Returns due to personal preference, including but not limited to: Change of mind Style preference Color preference Size preference Ordering by mistake will require the customer to cover return shipping costs only.” — their page
- “Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.” — their page
- “USA & Canada: Shipping typically takes between 7–12 days.” — their page
Read on 2026-10-12. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is royalebasic.com legit?⌄
Mixed. HasTrust trust score: 59/100. Royale Basic looks like a real, functioning home-lighting and décor shop, but it is not risk-free. Its Trustpilot profile shows a 4.0 rating from 81 reviews. Many reviewers say problems were resolved with refunds, replacements or discounts. However, Trustpilot's own review summaries and individual reviews mention items that didn't match photos, missing parts, delays, unanswered phone and chat, and a return dispute. Knoji rates it only 2.8/5, while the shop advertises a 4.3 Knoji score. Strict 48-hour damage-reporting rules also apply, so buy cautiously and keep records.
Is royalebasic.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the royalebasic.com trust score?⌄
HasTrust rates royalebasic.com 59/100 (Mixed). Unsure
What is the return policy of royalebasic.com?⌄
Their own policy page says: you can return items within 60 days; who pays the return shipping depends on the reason for the return; refunds go back to your original payment method.
How long does delivery from royalebasic.com take?⌄
Their own shipping page says standard delivery (USA & Canada) takes 7–12 days.
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