Is musicstore.com legit?
Mostly. HasTrust rates musicstore.com Mixed (60/100), checked 2026-10-14: International customers pay return shipping: a €12 flat fee for parcels, and more for freight items; Some reviewers report UPS delivery problems and lost packages; Occasional extra shipping charges for oversized items, communicated after ordering.
Musicstore.com appears to be a legitimate, long-established musical instrument retailer based in Cologne, Germany. It has a registered company, a physical store and published phone numbers and emails. The domain dates back to 1995. Recurring complaints are about shipping rather than honesty: UPS problems, occasional delays and surprise oversize fees. Customers outside Germany pay for their own return shipping.
What we measured
- ✓Domain registered 31+ years ago
- ✓On the public web since 1996 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Very large review base: about 46,900–49,300 Trustpilot reviews, with 79% at 5 stars
- Reviewers praise fast delivery, secure packaging and competitive prices; some note that guitars arrive set up and tuned
- 30-day money-back return policy on online purchases, on top of the 14-day statutory withdrawal right
- 3-year warranty on top of the manufacturer's warranty
- Responds to around 90% of negative Trustpilot reviews
- Physical store and warehouse in Cologne, plus a UK phone team (formerly DV247)
- 0% financing available on purchases of €250 or more
⚠ Cons
- International customers pay return shipping: a €12 flat fee for parcels, and more for freight items
- Some reviewers report UPS delivery problems and lost packages
- Occasional extra shipping charges for oversized items, communicated after ordering
- Some reviewers say shipping can take longer than at competitors
- Business buyers reported getting store credit instead of a refund on returns
- About 9% of Trustpilot reviews are 1-star
- Domain owner identity is hidden on WHOIS, which is common and minor here
- Recurring complaints about lost or slow UPS shipments and the effort needed to resolve them
Why switch: Another large online instrument retailer with a solid Trustpilot rating. Worth comparing prices and shipping terms.
A large, reputable marketplace for the German/EU market. Useful for comparing prices on common gear and accessories.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-12-15 | TLS handshake from our servers | |
| Domain registration | 1995-08 (31 years old) | RDAP registry record | |
| First seen on the web | 1996 | Internet Archive | |
| Popularity rank | #97317 on Majestic Million | Majestic Million list | before 2026-10-14 |
| Hosting | MICROSOFT-CORP-MSN-AS-BLOCK - Microsoft Corporation, US | IP and AS lookup | |
| Registrar | HTTP.NET INTERNET GMBH | RDAP registry record | |
| DNS | netcologne.de | Nameserver records | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
No buyer reports yet — bought from here? Be the first to share.
Comments are screened before they appear. The count updates immediately.
Something wrong on this page? Tell us
Own this site, or spotted an error? A person reviews every report and corrects the page when a fact is wrong.
Checked 9 days ago. · How we score →
Frequently asked
Is musicstore.com legit?⌄
Mixed. HasTrust trust score: 60/100. Musicstore.com appears to be a legitimate, long-established musical instrument retailer based in Cologne, Germany. It has a registered company, a physical store and published phone numbers and emails. The domain dates back to 1995. Recurring complaints are about shipping rather than honesty: UPS problems, occasional delays and surprise oversize fees. Customers outside Germany pay for their own return shipping.
Is musicstore.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the musicstore.com trust score?⌄
HasTrust rates musicstore.com 60/100 (Mixed). Unsure
🔔 Email me if this shop's trust rating changes
Free. You confirm by email (double opt-in); unsubscribe any time.
📖 Helpful guides
People also checked
Show your live HasTrust score on your own site — it links back here so visitors can see the full check. How it works ↗
Same badge, added by a small script. Use this one if you want your HasTrust dashboard to show which of your pages the badge is actually seen on. It never reads your customers' data — only the page path, without the query string.
📬 Get new scams in your inbox — weekly
One short email every Monday: the scam shops and risky sites we spotted that week. No spam, one-click unsubscribe.
Double opt-in — we only mail you after you confirm.