Is alternate.es legit?
Mostly. HasTrust rates alternate.es Mixed (60/100), checked 2026-10-15: Ships from Germany rather than from Spain, so delivery can take longer and depends on international couriers; Relatively small Trustpilot review base (179 reviews); Trustpilot notes it hasn't replied to negative reviews.
Alternate.es looks like a legitimate shop. It is the Spanish storefront of ALTERNATE GmbH, a registered German electronics retailer, and its legal notice gives a full address, a commercial register number and an EU VAT number. Payment options include PayPal and credit card, and its Trustpilot rating is good, though based on only 179 reviews. Orders ship internationally from Germany. The complaints that do exist describe delayed orders, a partial refund after a cancellation, and parcels damaged in transit.
What we measured
- ✓On the public web since 2003 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Google Trust Services)
Why this score?
✓ Pros
- Operated by an identifiable, registered company: ALTERNATE GmbH, Linden, Germany (Registro Mercantil Gießen HRB 2110)
- Buyer-protected payment options are offered: PayPal and credit card, as well as bank transfer
- Trustpilot score of 4.0/5 ('Great')
- Several contact channels: email, a Spanish phone line and a German call-centre number
- Broad range, from PC components and gaming PCs to phones, small appliances and toys, plus a PC configurator
- Advertises hassle-free returns ('Devoluciones sin complicaciones')
⚠ Cons
- Ships from Germany rather than from Spain, so delivery can take longer and depends on international couriers
- Relatively small Trustpilot review base (179 reviews)
- Trustpilot notes it hasn't replied to negative reviews
- Some reviewers report order delays and refund problems
- A reviewer reported that a delayed order was cancelled after almost a month and only partially refunded
- A reviewer reported a package arriving badly damaged after courier transit, with no extra packaging
- Watch for fake Alternate sites and buy only via the official alternate.es domain
Why switch: A large Spain-focused retailer, worth comparing if you prefer a seller with local delivery.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2026-12-25 | TLS handshake from our servers | |
| First seen on the web | 2003 | Internet Archive | |
| Popularity rank | #562162 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US | IP and AS lookup | |
| DNS | cloudflare.com | Nameserver records | |
| Contact & legal pages | email, address, HRB, returns page (14 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
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Checked 7 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method.
What their page says, word for word
- “Tiene derecho a revocar este contrato dentro de un plazo de catorce días, sin expresión de motivos.” — their page
- “Los gastos directos de la devolución de la mercancía correrán por su cuenta.” — their page
- “Procederemos a efectuar dicho reembolso utilizando el mismo medio de pago empleado por usted para la transacción inicial, a no ser que haya usted dispuesto expresamente lo contrario; en todo caso, no incurrirá en ningún gasto como consecuencia del reembolso.” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is alternate.es legit?⌄
Mixed. HasTrust trust score: 60/100. Alternate.es looks like a legitimate shop. It is the Spanish storefront of ALTERNATE GmbH, a registered German electronics retailer, and its legal notice gives a full address, a commercial register number and an EU VAT number. Payment options include PayPal and credit card, and its Trustpilot rating is good, though based on only 179 reviews. Orders ship internationally from Germany. The complaints that do exist describe delayed orders, a partial refund after a cancellation, and parcels damaged in transit.
Is alternate.es a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the alternate.es trust score?⌄
HasTrust rates alternate.es 60/100 (Mixed). Unsure
What is the return policy of alternate.es?⌄
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method.
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