Is Rocket out legit?
Be careful. HasTrust rates Rocket out Caution (30/100), checked 2026-10-12: Numerous customer reports of non-delivery and lack of communication; Extremely poor customer service and lack of response to emails; Difficult and costly return process, often involving shipping to China.
Users consistently report major issues including non-delivery of orders, a complete lack of response from customer service, and significant difficulties when attempting to return items or obtain refunds. Given these persistent and serious negative experiences, it is much safer to purchase similar products from established, reputable retailers.
What we measured
- ✓Domain registered 5+ years ago
- ✓On the public web since 2021 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
- ✓Displays the Thuiswinkel Waarborg trust seal — issuer certificate names this shop, verified automatically
Why this score?
Were you about to buy something there? Amazon has it, with a refund if it never arrives.
Already paid this shop? There are things worth doing in the next hour — your card, your bank's chargeback window, and where to report it.
What to do now →✓ Pros
- Holds a Thuiswinkel Waarborg certification
⚠ Cons
- Extremely poor customer service and lack of response to emails
- Difficult and costly return process, often involving shipping to China
- !Numerous customer reports of non-delivery and lack of communication
Why switch: Bol.com is a highly reputable and reliable retailer in the Netherlands and Belgium, offering secure payment options, clear return policies, and reliable customer service, which contrasts with the significant issues reported with Rocketshoppers.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Only buy here if you can pay with full buyer protection — and expect problems with delivery or returns.
- Verify the company: a real registered address, working phone number and reachable customer service.
- If the deal looks too good to be true, it is — compare the price on a shop you already trust.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2027-01-02 | TLS handshake from our servers | |
| Domain registration | 2021-06 (5 years old) | RDAP registry record | |
| First seen on the web | 2021 | Internet Archive | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US, CA | IP and AS lookup | |
| Registrar | Tucows.com Co. | RDAP registry record | |
| DNS | googledomains.com | Nameserver records | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked 10 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method; standard delivery takes 1 business day.
What their page says, word for word
- “u heeft het recht uw bestelling tot 14 dagen na ontvangst zonder opgave van reden te annuleren.” — their page
- “Wel draagt u zelf de kosten voor terugzending van het product.” — their page
- “Wij betalen u terug met hetzelfde betaalmiddel als waarmee u de oorspronkelijke transactie heeft verricht” — their page
- “Over het algemeen wordt uw pakket de volgende werkdag tussen 9:00 en 18:00 uur geleverd.” — their page
Read on 2026-10-12. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is Rocket out legit?⌄
Caution. HasTrust trust score: 30/100. Users consistently report major issues including non-delivery of orders, a complete lack of response from customer service, and significant difficulties when attempting to return items or obtain refunds. Given these persistent and serious negative experiences, it is much safer to purchase similar products from established, reputable retailers.
Is Rocket out a scam?⌄
Possible concerns from our check: Numerous customer reports of non-delivery and lack of communication
What is the Rocket out trust score?⌄
HasTrust rates Rocket out 30/100 (Caution). Skip
What is the return policy of Rocket out?⌄
Their own policy page says: you can return items within 14 days; you pay the return shipping; refunds go back to your original payment method.
How long does delivery from Rocket out take?⌄
Their own shipping page says standard delivery takes 1 business day.
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