Is Wallapop Legit? Our Trust Assessment
Is Wallapop legit? Yes — Wallapop is a legitimate, major, and secure second-hand marketplace, not a scam, and it is safe to use for browsing and local deals. That said, our assessment is mixed: users frequently report that its buyer protection is ineffective and its mostly automated customer support is very poor. It scores 61/100 on HasTrust, making it most reliable for local, in-person transactions where you can inspect items before paying.
Why this score?
Wallapop is a legitimate, major, and secure second-hand marketplace, not a scam. However, while the platform itself is safe to use, users frequently report significant frustration with its buyer protection service, which is often described as ineffective, and its very poor, mostly automated customer support. It is best used for local, in-person transactions where you can inspect items before paying; if purchasing shipped items, proceed with caution, document everything, and do not rely entirely on the platform's dispute resolution process.
Video reviews
Pros
- Legitimate, long-standing marketplace platform
- Secure, encrypted payment processing through the app
- Escrow-style protection for shipped items
- High popularity and large user base in Europe
Cons
- Widely criticized, often ineffective buyer protection service
- Poor, slow, and often automated customer support
- Reports of difficulties in resolving shipping disputes or refund claims
- Risk of blocked accounts without clear explanation
⚠ Red flags
- Many user reports of denied fraud claims even with evidence
- Significant difficulty in contacting human customer support agents
- Frequent complaints about rigid or ineffective dispute resolution policies
Safety signals
Third-party ratings
Facts
Better options
Why switch: A widely used alternative for local, peer-to-peer second-hand sales that avoids many of the shipping and customer support issues reported with Wallapop.
A well-established and popular alternative specifically for clothing and accessories with a more defined buyer protection process.
Based on 8 sources
Is wallapop.com Safe? Security Scan Report | PCriskwallapop.com Reviews | check if site is scam or legit | ScamadviserWallapop Review 2026: Legit & Safe? Trust Score 61/100Wallapop - Sell & Buy – Apps on Google PlayWallapop Reviews 13,180Wallapop Reviews and Complaints | wallapop.com @ PissedConsumer Page 2Wallapop, Local Free Classified AdsSpecific terms and conditions of the Wallapop shipping service - Wallapop🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
Buyer reports
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Checked 52 days ago. · How we score →
Frequently asked
Is wallapop legit?⌄
Mixed. HasTrust trust score: 65/100. Wallapop is a legitimate, major, and secure second-hand marketplace, not a scam. However, while the platform itself is safe to use, users frequently report significant frustration with its buyer protection service, which is often described as ineffective, and its very poor, mostly automated customer support. It is best used for local, in-person transactions where you can inspect items before paying; if purchasing shipped items, proceed with caution, document everything, and do not rely entirely on the platform's dispute resolution process.
Is wallapop a scam?⌄
Possible concerns from our check: Many user reports of denied fraud claims even with evidence; Significant difficulty in contacting human customer support agents; Frequent complaints about rigid or ineffective dispute resolution policies
What is the wallapop trust score?⌄
HasTrust rates wallapop 65/100 (Mixed). Buy
Is Wallapop legit?⌄
Yes, Wallapop is a legitimate, major, and secure second-hand marketplace, not a scam, and the platform itself is safe to use. It scores 61/100 (Mixed) on HasTrust because buyer protection is often ineffective and customer support is very poor and mostly automated.
Is Wallapop safe to use?⌄
The platform is safe to use, but safety depends on how you buy. It's best for local, in-person transactions where you can inspect items before paying. For shipped items, proceed with caution, document everything, and don't rely entirely on the platform's dispute resolution process.
Is Wallapop reliable for shipped purchases?⌄
Reliability is mixed, which is why HasTrust rates Wallapop 61/100. Users frequently report significant frustration with its buyer protection, often described as ineffective, and its poor automated support. For shipped items, document everything and don't fully depend on its dispute resolution.
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