Is hop-sport.de legit?
Mostly. HasTrust rates hop-sport.de Mixed (59/100), checked 2026-10-21: Trustpilot TrustScore is only about 2/5, and the AI summary says most reviewers were unhappy; Repeated reports of orders never received and emails or complaint forms going unanswered; Reviewers say the shop cannot be reached by phone; stated service hours are only Mon–Fri 09:00–14:00.
hop-sport.de appears to be a real, registered German retailer. Customer experience, however, is uneven, especially with delivery and support. The shop is run by Hegen Deutschland GmbH, has a full Impressum with commercial register and VAT numbers, offers a 30-day return right, and says it provides Trusted Shops buyer protection. On the other hand, Trustpilot rates it Poor at about 2/5 from more than 200 reviews. Reviewers repeatedly report orders that never arrived, unanswered emails, no phone contact and no shipping details. Some buyers had smooth, quick deliveries. If you order, use a protected payment method and keep records.
What we measured
- ✓On the public web since 2019 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Google Trust Services)
Why this score?
✓ Pros
- 30-day return right shown on product pages, plus an online withdrawal form
- States it offers Trusted Shops buyer protection and follows Trusted Shops quality criteria
- Hop-Sport brand says it has been active since 2003
- Some Trustpilot reviewers report fast, smooth delivery and sturdy products
⚠ Cons
- Trustpilot TrustScore is only about 2/5, and the AI summary says most reviewers were unhappy
- Repeated reports of orders never received and emails or complaint forms going unanswered
- Reviewers say the shop cannot be reached by phone; stated service hours are only Mon–Fri 09:00–14:00
- Trustpilot notes the company has not replied to negative reviews
- One review mentions poor welding and asymmetrical bars
- Not willing to take part in consumer dispute resolution (Verbraucherschlichtung)
- Multiple Trustpilot reports of non-delivery, including one reviewer calling it a 'Big scam' after a 50%-discount order
- Customer service reported as unresponsive by email and phone
- Address mismatch: Trustpilot lists Papenreye 53, Hamburg, while the Impressum gives Chausseestraße 80D, Löcknitz
- Large, persistent 'discounts' and newsletter rebates of up to €395–407 advertised
Why switch: German fitness equipment shop that Trustpilot lists as a similar company, with a much stronger rating (4.4 from about 1.6K reviews).
Large, unambiguously safe German retailer for home fitness gear, with A-to-z guarantee buyer protection and easy returns.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2027-01-07 | TLS handshake from our servers | |
| First seen on the web | 2019 | Internet Archive | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US | IP and AS lookup | |
| DNS | cloudflare.com | Nameserver records | |
| Contact & legal pages | phone, address, returns page (30 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked yesterday. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; return shipping is free; refunds go back to your original payment method.
What their page says, word for word
- “Sie haben das Recht, binnen 30 Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.” — their page
- “Wir tragen die Kosten der Rücksendung der Waren.” — their page
- “Die Gutschrift erfolgt innerhalb von maximal 14 Tagen über die ursprünglich gewählte Zahlungsart.” — their page
Read on 2026-10-21. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is hop-sport.de legit?⌄
Mixed. HasTrust trust score: 59/100. hop-sport.de appears to be a real, registered German retailer. Customer experience, however, is uneven, especially with delivery and support. The shop is run by Hegen Deutschland GmbH, has a full Impressum with commercial register and VAT numbers, offers a 30-day return right, and says it provides Trusted Shops buyer protection. On the other hand, Trustpilot rates it Poor at about 2/5 from more than 200 reviews. Reviewers repeatedly report orders that never arrived, unanswered emails, no phone contact and no shipping details. Some buyers had smooth, quick deliveries. If you order, use a protected payment method and keep records.
Is hop-sport.de a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the hop-sport.de trust score?⌄
HasTrust rates hop-sport.de 59/100 (Mixed). Unsure
What is the return policy of hop-sport.de?⌄
Their own policy page says: you can return items within 30 days; return shipping is free; refunds go back to your original payment method.
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