Is hibike.de legit?
Mostly. HasTrust rates hibike.de Mixed (60/100), checked 2026-10-15: Trustpilot average of 3.7/5 points to a notable share of dissatisfied customers; Order-question phone support is listed only Monday to Friday, 14:00–17:00; Mixed customer ratings (3.7/5); check recent Trustpilot reviews for delivery or service complaints before ordering.
hibike.de looks like a genuine, long-running German bike and parts retailer, not a scam site, though its customer feedback is middling. It has nearly 10,000 Trustpilot reviews averaging 3.7/5. It lists a physical store address in Kronberg, several phone lines (including an English one) and Click & Collect. The 3.7 average suggests a fair share of unhappy customers. The sources do not cover the return policy, payment methods or domain age. Buying there seems reasonable, but use a protected payment method and read recent reviews first.
What we measured
- ✓On the public web since 1998 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Large review base: about 9,933 Trustpilot reviews averaging 3.7/5
- Physical store address in Kronberg, Germany, with Click & Collect
- Several phone contacts, including a 24h line and an English-language UK number
- Site offered in German, English and Russian
⚠ Cons
- Trustpilot average of 3.7/5 points to a notable share of dissatisfied customers
- Order-question phone support is listed only Monday to Friday, 14:00–17:00
- Mixed customer ratings (3.7/5); check recent Trustpilot reviews for delivery or service complaints before ordering
- The subdomain www1.hibike.de shows a default unconfigured server page, a minor housekeeping issue rather than a fraud signal
Why switch: A large mainstream German retailer, if you would rather buy bike parts or accessories through a widely used platform.
A major German retailer, offered as a familiar alternative for bicycles and accessories.
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-11-22 | TLS handshake from our servers | |
| First seen on the web | 1998 | Internet Archive | |
| Popularity rank | #543612 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | AMAZON-02 - Amazon.com, Inc., US | IP and AS lookup | |
| DNS | knipp.de | Nameserver records | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 2 recorded points since 2026-10-15, 54 → 60 | HasTrust score model |
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Frequently asked
Is hibike.de legit?⌄
Mixed. HasTrust trust score: 60/100. hibike.de looks like a genuine, long-running German bike and parts retailer, not a scam site, though its customer feedback is middling. It has nearly 10,000 Trustpilot reviews averaging 3.7/5. It lists a physical store address in Kronberg, several phone lines (including an English one) and Click & Collect. The 3.7 average suggests a fair share of unhappy customers. The sources do not cover the return policy, payment methods or domain age. Buying there seems reasonable, but use a protected payment method and read recent reviews first.
Is hibike.de a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the hibike.de trust score?⌄
HasTrust rates hibike.de 60/100 (Mixed). Unsure
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