Is footgel.com legit?
Mostly. HasTrust rates footgel.com Mixed (60/100), checked 2026-10-02: Some users reported difficulty reaching customer service by phone, though orders were fulfilled without issue; Occasional reports of difficulty reaching customer service via telephone; High customer satisfaction with a 4.9/5 rating on Revi.io based on 223 verified reviews.
What we measured
Why this score?
Footgel is a legitimate and well-established Spanish manufacturer of medical-grade gel insoles with a strong reputation for quality. The company has been in operation since 1980 and maintains high customer satisfaction, evidenced by a 4.9/5 rating from over 200 verified reviews. Their products are certified as medical devices and are widely available in pharmacies and orthopedic stores across Europe. While some users have noted occasional difficulty reaching them by phone, the company is transparent about its location, contact details, and return policies, making it a safe and reliable place to purchase.
Video reviews
Pros
- High customer satisfaction with a 4.9/5 rating on Revi.io based on 223 verified reviews.
- Products are certified as Class 1 medical devices with CE marking.
- Manufactured in Spain using patented, laboratory-tested gel technology.
- Vegan and environmentally friendly production.
Cons
- Some users reported difficulty reaching customer service by phone, though orders were fulfilled without issue.
- Occasional reports of difficulty reaching customer service via telephone.
Better options
Why switch: The official site is the most reliable source for authentic products, offering verified customer support and direct access to their full range of medical-grade, Spanish-manufactured insoles.
Footgel products are widely distributed in physical pharmacies and orthopedic shops across Europe, providing a safe, in-person purchasing option.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
Gel insoles to relieve foot pain | FootgelReviews about FOOTGEL | Revi.ioFOOTGEL in Aspe, BINNENZOOL, gel inlegzolen, ORTHOPEDISCHE ZOLEN, ORTHOPEDISCHE ZOLEN VOOR SCHOENEN op europagesFootgel Profesional | Confort para largas jornadas de pieInicio - Footgel¿Qué nos diferencia? - FootgelReviews Footgel Militar y Policía | FOOTGELFootgel Heel Pad - Footgel💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-12-06 | TLS handshake from our servers | |
| Domain registration | 2006-04 (20 years old) | RDAP registry record | |
| First seen on the web | 2011 | Internet Archive | |
| Hosting | AMAZON-02 - Amazon.com, Inc., US | IP and AS lookup | |
| Registrar | GoDaddy.com, LLC | RDAP registry record | |
| DNS | domaincontrol.com | Nameserver records | |
| Contact & legal pages | Nothing stated on the pages we read | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; refunds go back to your original payment method; you may have to pay customs duties or import taxes on delivery; standard delivery (España peninsular) takes 1 business day.
What their page says, word for word
- “Dispones de 14 días naturales desde la recepción del pedido para comunicar que deseas desistir de la compra, sin necesidad de justificar tu decisión.” — their page
- “El reembolso se realizará mediante el mismo método de pago utilizado en la compra y sin coste para el cliente.” — their page
- “En los envíos a las Islas Canarias, Ceuta y Melilla pueden aplicarse impuestos locales o gastos de gestión aduanera no incluidos en el importe abonado en la web.” — their page
- “España peninsular: normalmente, 1 día laborable.” — their page
Read on 2026-10-02. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is footgel.com legit?⌄
Mixed. HasTrust trust score: 60/100. Footgel is a legitimate and well-established Spanish manufacturer of medical-grade gel insoles with a strong reputation for quality. The company has been in operation since 1980 and maintains high customer satisfaction, evidenced by a 4.9/5 rating from over 200 verified reviews. Their products are certified as medical devices and are widely available in pharmacies and orthopedic stores across Europe. While some users have noted occasional difficulty reaching them by phone, the company is transparent about its location, contact details, and return policies, making it a safe and reliable place to purchase.
Is footgel.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the footgel.com trust score?⌄
HasTrust rates footgel.com 60/100 (Mixed). Unsure
What is the return policy of footgel.com?⌄
Their own policy page says: you can return items within 14 days; refunds go back to your original payment method.
Will I pay customs fees when ordering from footgel.com?⌄
Their own shipping page says you may have to pay customs duties or import taxes on delivery.
How long does delivery from footgel.com take?⌄
Their own shipping page says standard delivery (España peninsular) takes 1 business day.
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