Is fatbikeskopen.nl legit?
Yes. HasTrust rates fatbikeskopen.nl Trusted (65/100), checked 2026-10-15: Physical test-ride locations in several Dutch cities, plus test rides at home; Large Trustpilot review base (~4,500 reviews) with a 56% 5-star share; many reviewers praise fast delivery and friendly service; Free shipping on bikes, either boxed or assembled.
Fatbikeskopen.nl appears to be a real, registered Dutch fatbike retailer, but buyer experiences are sharply split. It lists a Chamber of Commerce number, VAT number, an Apeldoorn address, a phone number and several test-ride locations. It has thousands of Trustpilot reviews, mostly positive about fast delivery and helpful service. However, more than a quarter of reviews are 1-star, with recurring complaints about refunds taking months, rejected warranty claims, return fees and order delays. If you buy, use a buyer-protected payment method and keep records of everything.
What we measured
- ✓Valid HTTPS encryption (certificate by Google Trust Services)
Why this score?
✓ Pros
- Physical test-ride locations in several Dutch cities, plus test rides at home
- Large Trustpilot review base (~4,500 reviews) with a 56% 5-star share; many reviewers praise fast delivery and friendly service
- Free shipping on bikes, either boxed or assembled
- Up to 3 years warranty on the frame and 1 year on the motor and battery
- Pay-later and instalment options (Klarna, in3, SprayPay), which some reviewers used to recover money in disputes
- The company replies to nearly all negative Trustpilot reviews
⚠ Cons
- 28% of Trustpilot reviews are 1-star
- Multiple reports of refunds delayed for weeks or months after approved cancellations
- Reports of warranty claims being refused for defective e-bikes
- One reviewer reports a €69 return fee plus other charges
- Some orders reportedly took around 6 weeks or could not be delivered within 4 weeks
- Customer service is mainly via WhatsApp and limited to weekday hours
- Several reviewers describe the shop as a scam after non-refunded orders and say they reported it to the police and the ACM (the Dutch consumer authority)
- A reviewer alleges the shop offered €4.95 for positive reviews
- Trustpilot notes the company 'has been displaying Trustpilot content incorrectly'; a reviewer says the site's banner suggested 4.7 stars versus the actual 3.8
- Some company replies say they cannot find the complainant's order, without visibly resolving the issue
Why switch: A large Dutch marketplace with established customer service and return handling, a safer place to buy an e-bike or fatbike.
A reputable Dutch retailer known for reliable delivery and after-sales support, selling e-bikes.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2027-01-08 | TLS handshake from our servers | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US, CA | IP and AS lookup | |
| DNS | transip.net | Nameserver records | |
| Contact & legal pages | email, address, KvK | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked 7 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; you can choose a refund or store credit.
What their page says, word for word
- “Bij een overeenkomst op afstand heeft u het recht om binnen 14 dagen na ontvangst van uw aankoop een retouraanvraag in te dienen.” — their page
- “Na ontvangst van uw retour en goedkeuring voor een terugbetaling, wordt het verschuldigde bedrag binnen 14 dagen teruggeboekt op uw oorspronkelijke betaalwijze, of een cadeaubon na aftrek van retourkosten en eventuele waardevermindering.” — their page
Read on 2026-10-17. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is fatbikeskopen.nl legit?⌄
Trusted. HasTrust trust score: 65/100. Fatbikeskopen.nl appears to be a real, registered Dutch fatbike retailer, but buyer experiences are sharply split. It lists a Chamber of Commerce number, VAT number, an Apeldoorn address, a phone number and several test-ride locations. It has thousands of Trustpilot reviews, mostly positive about fast delivery and helpful service. However, more than a quarter of reviews are 1-star, with recurring complaints about refunds taking months, rejected warranty claims, return fees and order delays. If you buy, use a buyer-protected payment method and keep records of everything.
Is fatbikeskopen.nl a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the fatbikeskopen.nl trust score?⌄
HasTrust rates fatbikeskopen.nl 65/100 (Trusted). Unsure
What is the return policy of fatbikeskopen.nl?⌄
Their own policy page says: you can return items within 14 days; you can choose a refund or store credit.
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