Is eufy.com legit?
Mostly. HasTrust rates eufy.com Mixed (60/100), checked 2026-10-15: Trustpilot rating is only average (about 3.3/5 across 12K+ reviews); Recurring complaints about defective units, weak camera batteries and robot vacuums failing within months; Some reviewers describe slow, repetitive troubleshooting and long waits for warranty replacements, sometimes refurbished units.
eufy.com looks like the genuine official store for the eufy smart-home brand. The US site is run by Fantasia Trading LLC under the Anker Innovations family, and it lists several support phone lines, email addresses and live chat. It also states a 30-day money-back guarantee and product warranties of 12–36 months. Trustpilot reviews are middling, though. Many buyers like the cameras, the lack of a required subscription and the robot vacuums. A sizeable group reports faulty devices, short battery or vacuum lifespans, app problems and slow or unhelpful warranty support.
What we measured
- ✓Domain registered 23+ years ago
- ✓On the public web since 2004 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Official brand store operated by Fantasia Trading LLC, part of the Anker Innovations brand family
- 30-day money-back guarantee for any reason on undamaged products bought directly
- Warranties of 12–36 months depending on product, plus paid repair for out-of-warranty vacuums
- Price-drop refund within 30 days of order (US policy)
- Reviewers often praise easy installation, video quality and no mandatory monthly fees
- Free shipping with stated 3–7 business day US delivery
⚠ Cons
- Trustpilot rating is only average (about 3.3/5 across 12K+ reviews)
- Recurring complaints about defective units, weak camera batteries and robot vacuums failing within months
- Some reviewers describe slow, repetitive troubleshooting and long waits for warranty replacements, sometimes refurbished units
- Buyer pays return shipping for non-quality returns, and returns need the original packaging and all accessories
- Limited warranty is void if the product is taken outside the country of purchase
- App and connectivity problems are a common complaint
- Frequent Trustpilot reports of difficult warranty and refund handling for faulty devices
- Returns may be rejected if packaging or accessories are missing
- Watch for fake eufy sites; buy only via the official eufy.com domain or established retailers
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-11-22 | TLS handshake from our servers | |
| Domain registration | 2003-08 (23 years old) | RDAP registry record | |
| First seen on the web | 2004 | Internet Archive | |
| Popularity rank | #18621 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | AMAZON-02 - Amazon.com, Inc., US | IP and AS lookup | |
| Registrar | GoDaddy.com, LLC | RDAP registry record | |
| DNS | domaincontrol.com | Nameserver records | |
| Contact & legal pages | email, phone, returns page (30 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked 7 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; you pay the return shipping; standard delivery takes 3–7 business days.
What their page says, word for word
- “Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase” — their page
- “For non-quality related warranty claims, buyer is responsible for shipping costs” — their page
- “Standard Shipping | 3-7 business days | Free” — their page
Read on 2026-10-15. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is eufy.com legit?⌄
Mixed. HasTrust trust score: 60/100. eufy.com looks like the genuine official store for the eufy smart-home brand. The US site is run by Fantasia Trading LLC under the Anker Innovations family, and it lists several support phone lines, email addresses and live chat. It also states a 30-day money-back guarantee and product warranties of 12–36 months. Trustpilot reviews are middling, though. Many buyers like the cameras, the lack of a required subscription and the robot vacuums. A sizeable group reports faulty devices, short battery or vacuum lifespans, app problems and slow or unhelpful warranty support.
Is eufy.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the eufy.com trust score?⌄
HasTrust rates eufy.com 60/100 (Mixed). Unsure
What is the return policy of eufy.com?⌄
Their own policy page says: you can return items within 30 days; you pay the return shipping.
How long does delivery from eufy.com take?⌄
Their own shipping page says standard delivery takes 3–7 business days.
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