Is eu.aura-displays.com legit?
Mostly. HasTrust rates eu.aura-displays.com Mixed (57/100), checked 2026-10-12: Repeated complaints about returns and refunds, including one return reportedly unresolved for about seven months; Reviewers report no phone support and slow or absent email responses; Returns require the product to be returned with all items from the original order, and exclude compatibility or driver issues not verified before purchase.
eu.aura-displays.com is the European storefront of Aura Displays, a real portable-monitor brand. It is not a lookalike: it uses the same company details and email as the main aura-displays.com site. Many buyers praise the screens' build quality, portability and easy setup. Independent reviews are split, though. On Trustpilot nearly half the ratings are 1-star, citing hard returns, slow or missing customer service, no phone support, missing items and stalled deliveries. The products look genuine, but resolving after-sales problems may be difficult, so consider buying through a retailer with strong buyer protection.
What we measured
- ✓Domain registered 1+ years ago
- ✓On the public web since 2024 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Google Trust Services)
Why this score?
✓ Pros
- Many reviewers praise build quality, compact travel-friendly design and simple laptop setup
- Ships via tracked couriers (DHL, FedEx, UPS), typically in 4-7 days
- Products are also sold on Amazon, which gives an alternative purchase route
⚠ Cons
- Repeated complaints about returns and refunds, including one return reportedly unresolved for about seven months
- Reviewers report no phone support and slow or absent email responses
- Returns require the product to be returned with all items from the original order, and exclude compatibility or driver issues not verified before purchase
- Some models need driver software, and several buyers mention driver installation trouble
- Close to half of Trustpilot reviews are 1-star, with recurring complaints about refunds, returns and customer service
- Reports of an order not received after two weeks, with tracking not updating and emails unanswered (about €600 paid)
- On-site review figures are inconsistent (4.6/5 on 5961 vs 6033-6036 reviews), and at least one review reply is a mismatched template
- Mixed shipping messages: 'Free worldwide shipping' alongside 'free shipping on orders over $100'
- Only an email and a US Delaware address are listed for an EU storefront; no EU address or phone number is given
- 'Proudly made in the USA' claim could not be verified from the sources
Why switch: Aura itself points shoppers to its Amazon listings. Buying there gives Amazon's return process and A-to-z buyer protection, which may help given the complaints about returns on the brand's own store.
A large EU electronics retailer with physical stores and local customer service, useful if you want easier returns and support in Europe.
What web sources say (not checked by us)
Third-party ratings
Facts
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2026-12-10 | TLS handshake from our servers | |
| Domain registration | 2024-11 (1 years old) | RDAP registry record | |
| First seen on the web | 2024 | Internet Archive | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US, CA | IP and AS lookup | |
| Registrar | OVH sas | RDAP registry record | |
| DNS | anycast.me | Nameserver records | |
| Contact & legal pages | email, returns page (14 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
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Checked 10 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 14 days; refunds go back to your original payment method; you may have to pay customs duties or import taxes on delivery; standard delivery takes 4–12 business days.
What their page says, word for word
- “Customers may return their item within 14 days of receipt with free return shipping, but only if all of the following conditions are met:” — their page
- “If approved, you'll be automatically refunded on your original payment method within 10 business days.” — their page
- “For all other countries, Aura Displays is not responsible for any customs fees, taxes, or import duties that may apply.” — their page
- “Your order will be shipped via our trusted logistics partners, with delivery times typically ranging from 4-12 business days.” — their page
Read on 2026-10-12. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is eu.aura-displays.com legit?⌄
Mixed. HasTrust trust score: 57/100. eu.aura-displays.com is the European storefront of Aura Displays, a real portable-monitor brand. It is not a lookalike: it uses the same company details and email as the main aura-displays.com site. Many buyers praise the screens' build quality, portability and easy setup. Independent reviews are split, though. On Trustpilot nearly half the ratings are 1-star, citing hard returns, slow or missing customer service, no phone support, missing items and stalled deliveries. The products look genuine, but resolving after-sales problems may be difficult, so consider buying through a retailer with strong buyer protection.
Is eu.aura-displays.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the eu.aura-displays.com trust score?⌄
HasTrust rates eu.aura-displays.com 57/100 (Mixed). Buy this instead
What is the return policy of eu.aura-displays.com?⌄
Their own policy page says: you can return items within 14 days; refunds go back to your original payment method.
Will I pay customs fees when ordering from eu.aura-displays.com?⌄
Their own shipping page says you may have to pay customs duties or import taxes on delivery.
How long does delivery from eu.aura-displays.com take?⌄
Their own shipping page says standard delivery takes 4–12 business days.
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