Is caseking.de legit?
Mostly. HasTrust rates caseking.de Mixed (65/100), checked 2026-09-24: Significant reports of poor customer service, especially regarding returns and faulty goods; Some customers report difficulties with communication and slow response times; Allegations of blaming customers for damaged goods received.
What we measured
Why this score?
Caseking is a legitimate, long-standing German retailer for PC hardware, but it carries significant risks regarding customer service and returns. While many customers have positive experiences with their product selection and shipping, there is a recurring pattern of serious complaints involving faulty items, where the company has been accused of blaming customers for damage and making the return process extremely difficult. Given these frequent reports of poor support and potential disputes, you may find a more reliable experience with other established retailers. If you choose to buy from them, document everything, including photos of the product upon arrival, to protect yourself.
Video reviews
Pros
- Wide selection of PC hardware and enthusiast components.
- Generally fast shipping for many customers.
- Professional packaging reported by many users.
Cons
- Significant reports of poor customer service, especially regarding returns and faulty goods.
- Some customers report difficulties with communication and slow response times.
- Allegations of blaming customers for damaged goods received.
- Inconsistent experiences with international orders and shipping.
- Multiple reports of customers being accused of causing damage to products they received in faulty condition.
- Difficulties in resolving RMA (return) cases, sometimes requiring legal or third-party intervention.
- Reports of being ignored by customer support after initial contact.
Better options
Why switch: A well-established German retailer often cited as a reliable alternative for PC components.
Another major, reputable German retailer for computer hardware.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 6 sources
scamadviser.comCaseking Reviews 2,260Caseking Erfahrungsbericht – Strafanzeige, Reaktionen und Missverständnisse | ComputerBase ForumBewertungen zu Caseking | Lesen Sie Kundenbewertungen zu www.caseking.deBetrug durch Caseking, sendet defektes Mainboard und schiebt es auf den Kunden. | HardwareluxxAGB B2C | Allgemeine Geschäftsbedingungen für Verbraucher💬 Ask about this shop
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2026-11-18 | TLS handshake from our servers | |
| First seen on the web | 2003 | Internet Archive | |
| Popularity rank | #48148 on Majestic Million | Majestic Million list | before 2026-09-24 |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US | IP and AS lookup | |
| DNS | cloudflare.com | Nameserver records | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 2 recorded points since 2026-09-24, 50 → 65 | HasTrust score model |
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Frequently asked
Is caseking.de legit?⌄
Mixed. HasTrust trust score: 65/100. Caseking is a legitimate, long-standing German retailer for PC hardware, but it carries significant risks regarding customer service and returns. While many customers have positive experiences with their product selection and shipping, there is a recurring pattern of serious complaints involving faulty items, where the company has been accused of blaming customers for damage and making the return process extremely difficult. Given these frequent reports of poor support and potential disputes, you may find a more reliable experience with other established retailers. If you choose to buy from them, document everything, including photos of the product upon arrival, to protect yourself.
Is caseking.de a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the caseking.de trust score?⌄
HasTrust rates caseking.de 65/100 (Mixed). Buy this instead
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