Is boox.com legit?
Yes. HasTrust rates boox.com Trusted (84/100), checked 2026-09-23: Versatile Android-based operating system; Large screen and note-taking capabilities.
What we measured
Why this score?
Our own checks found no measured risk signal for boox.com: nothing we measured on the site counts against it. The domain was registered 27 years ago, and it has been on the public web since 1998. Its HTTPS certificate is valid. We rate it Trusted on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Video reviews
Pros
- Versatile Android-based operating system
- Large screen and note-taking capabilities
Cons
- Extremely poor and unresponsive customer service
- Difficult, expensive, and often non-transparent return/refund process
- Reports of hardware defects and software bugs shortly after purchase
- High risk of being charged significant fees for returns or repairs
- Privacy concerns regarding data collection and lack of clear policies
- Numerous reports of nightmare return/refund experiences
- Warning from security researchers regarding privacy and lack of security updates
- Reports of being asked to ship returns to Hong Kong even when purchased from regional shops
- High risk of hidden fees and unresponsive support when issues arise
Better options
Why switch: Remarkable is frequently cited as a more reliable alternative with better customer support and a more transparent return policy.
Buying through a major retailer like Amazon provides significantly better consumer protection, easier returns, and more reliable customer service compared to the official BOOX store.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
BOOX Shop – The Official BOOX StoreHome | The Official BOOX SiteONYX BOOX Reviews | Read Customer Service Reviews of boox.comeuroshop.boox.com Reviews | Read Customer Service Reviews of euroshop.boox.comShipping, Taxes & Warranty – The Official BOOX StoreReturn – The Official BOOX StoreAvis Boox.com - site à fiabilité douteuse - basé sur 127 critèresOnyx Boox | Privacy- en beveiligingsgids | Mozilla Foundation💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Still pay with a method that has buyer protection (credit card or PayPal), never a bank transfer.
- Check the returns policy and delivery time before ordering.
- We keep tracking this site — check back here if anything feels off later.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — DNSPod, Inc., expires 2026-12-11 | TLS handshake from our servers | |
| Domain registration | 1998-10 (27 years old) | RDAP registry record | |
| First seen on the web | 1998 | Internet Archive | |
| Popularity rank | #43401 on Majestic Million | Majestic Million list | before 2026-09-23 |
| Hosting | ALIBABA-CN-NET - Alibaba (US) Technology Co., Ltd., CN, US | IP and AS lookup | |
| Registrar | Alibaba Cloud Computing Ltd. d/b/a HiChina (www.net.cn) | RDAP registry record | |
| DNS | alidns.com | Nameserver records | |
| Contact & legal pages | Read from the site's own pages | ||
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 5 recorded points since 2026-09-23, 20 → 84 | HasTrust score model |
Buyer reports
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Own this site, or spotted an error? A person reviews every report and corrects the page when a fact is wrong.
Checked 14 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; refunds go back to your original payment method; you may have to pay customs duties or import taxes on delivery.
What their page says, word for word
- “You can request a return or refund within 30 days of receiving your order.” — their page
- “Refunds are processed within 7 business days after approval, to your original payment method.” — their page
- “As the importer of record, you shall pay import duties, taxes, and fees when the products arrive in your country/region according to the local regulations.” — their page
Read on 2026-10-02. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is boox.com legit?⌄
Trusted. HasTrust trust score: 84/100. Our own checks found no measured risk signal for boox.com: nothing we measured on the site counts against it. The domain was registered 27 years ago, and it has been on the public web since 1998. Its HTTPS certificate is valid. We rate it Trusted on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Is boox.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the boox.com trust score?⌄
HasTrust rates boox.com 84/100 (Trusted). Unsure
What is the return policy of boox.com?⌄
Their own policy page says: you can return items within 30 days; refunds go back to your original payment method.
Will I pay customs fees when ordering from boox.com?⌄
Their own shipping page says you may have to pay customs duties or import taxes on delivery.
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📖 Helpful guides
Checks about boox.com
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