Is boox.com legit?
Mostly. HasTrust rates boox.com Mixed (72/100), checked 2026-09-23: Extremely poor and unresponsive customer service; Difficult, expensive, and often non-transparent return/refund process; Reports of hardware defects and software bugs shortly after purchase.
What we measured
Why this score?
Our own checks found no measured risk signal for boox.com: nothing we measured on the site counts against it. The domain was registered 27 years ago, and it has been on the public web since 1998. Its HTTPS certificate is valid. We rate it Mixed on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Video reviews
Pros
- Versatile Android-based operating system
- Large screen and note-taking capabilities
Cons
- Extremely poor and unresponsive customer service
- Difficult, expensive, and often non-transparent return/refund process
- Reports of hardware defects and software bugs shortly after purchase
- High risk of being charged significant fees for returns or repairs
- Privacy concerns regarding data collection and lack of clear policies
- Numerous reports of nightmare return/refund experiences
- Warning from security researchers regarding privacy and lack of security updates
- Reports of being asked to ship returns to Hong Kong even when purchased from regional shops
- High risk of hidden fees and unresponsive support when issues arise
Better options
Why switch: Remarkable is frequently cited as a more reliable alternative with better customer support and a more transparent return policy.
Buying through a major retailer like Amazon provides significantly better consumer protection, easier returns, and more reliable customer service compared to the official BOOX store.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
BOOX Shop – The Official BOOX StoreHome | The Official BOOX SiteONYX BOOX Reviews | Read Customer Service Reviews of boox.comeuroshop.boox.com Reviews | Read Customer Service Reviews of euroshop.boox.comShipping, Taxes & Warranty – The Official BOOX StoreReturn – The Official BOOX StoreAvis Boox.com - site à fiabilité douteuse - basé sur 127 critèresOnyx Boox | Privacy- en beveiligingsgids | Mozilla Foundation💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — DNSPod, Inc., expires 2026-12-11 | TLS handshake from our servers | |
| Domain registration | 1998-10 (27 years old) | RDAP registry record | |
| First seen on the web | 1998 | Internet Archive | |
| Popularity rank | #43740 on Majestic Million | Majestic Million list | before 2026-09-23 |
| Hosting | ALIBABA-CN-NET - Alibaba (US) Technology Co., Ltd., CN, US | IP and AS lookup | |
| Registrar | Alibaba Cloud Computing Ltd. d/b/a HiChina (www.net.cn) | RDAP registry record | |
| DNS | alidns.com | Nameserver records | |
| Contact & legal pages | Read from the site's own pages | ||
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-09-23, 20 → 72 | HasTrust score model |
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Checked 6 days ago. · How we score →
Frequently asked
Is boox.com legit?⌄
Mixed. HasTrust trust score: 72/100. Our own checks found no measured risk signal for boox.com: nothing we measured on the site counts against it. The domain was registered 27 years ago, and it has been on the public web since 1998. Its HTTPS certificate is valid. We rate it Mixed on what we measured ourselves; the score breakdown lists every signal. Reviews and claims from other sites are shown separately and do not count.
Is boox.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the boox.com trust score?⌄
HasTrust rates boox.com 72/100 (Mixed). Unsure
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📖 Helpful guides
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