Onyx Boox Note Air 2 Plus Review: Is It Still Worth Buying?
HasTrust rates Onyx Boox Note Air 2 Plus Mixed (50/100), checked 2026-06-23: Significant user reports of poor customer support and refusal to honor warranties; Multiple complaints regarding rapid hardware failures and lack of spare parts; Reports of software bugs and lack of reliable firmware updates.
Is boox.com legit? → Trusted 84/100
Our Onyx Boox Note Air 2 Plus review earns a Caution verdict: this discontinued e-ink tablet still writes well and runs Android apps, but users report hardware reliability problems and poor customer support. Most buyers will get better value and a longer usable life from a current model such as the Boox Note Air 4C.
The Onyx Boox Note Air 2 Plus is a powerful, discontinued e-ink tablet that remains capable for specific note-taking tasks but is no longer a recommended long-term purchase. While it offers a great writing feel and Android flexibility, users have reported significant issues with hardware reliability and poor customer support. For most buyers, current-generation alternatives like the Boox Note Air 4C offer much better value, security, and longevity.
What we measured
- ✓Domain registered 27+ years ago
- ✓On the public web since 1998 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by DNSPod, Inc.)
Why this score?
✓ Pros
- Excellent note-taking and writing experience with paper-like texture
- Versatile functionality with access to Google Play Store and Android apps
- Good battery life for mono reading and writing tasks
- Premium build quality and aesthetic design
⚠ Cons
- Discontinued by the manufacturer in most regions
- Older Android 11 OS limits app compatibility and lacks security updates
- Slow wake-up times and general performance lags compared to modern tablets
- Poor customer support and difficult, costly repair process reported by users
- Design flaws like charging port accessibility and magnetic case issues
- !Significant user reports of poor customer support and refusal to honor warranties
- !Multiple complaints regarding rapid hardware failures and lack of spare parts
- !Reports of software bugs and lack of reliable firmware updates
Why switch: A more modern, currently supported device with a color display, faster processor, and Android 13. It is the clearer pick for buyers wanting long-term use.
A more streamlined, elegant, and simple alternative if you prioritize a pure writing experience over Android app compatibility.
What web sources say (not checked by us)
Facts
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What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — DNSPod, Inc., expires 2026-12-11 | TLS handshake from our servers | before 2026-06-23 |
| Domain registration | 1998-10 (27 years old) | RDAP registry record | before 2026-06-23 |
| First seen on the web | 1998 | Internet Archive | before 2026-06-23 |
| Popularity rank | #43100 on Majestic Million | Majestic Million list | before 2026-06-23 |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-06-23, 45 → 45 | HasTrust score model |
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Checked 113 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; refunds go back to your original payment method; you may have to pay customs duties or import taxes on delivery.
What their page says, word for word
- “You can request a return or refund within 30 days of receiving your order.” — their page
- “Refunds are processed within 7 business days after approval, to your original payment method.” — their page
- “As the importer of record, you shall pay import duties, taxes, and fees when the products arrive in your country/region according to the local regulations.” — their page
Read on 2026-10-02. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is Onyx Boox Note Air 2 Plus legit?⌄
Mixed. HasTrust trust score: 50/100. The Onyx Boox Note Air 2 Plus is a powerful, discontinued e-ink tablet that remains capable for specific note-taking tasks but is no longer a recommended long-term purchase. While it offers a great writing feel and Android flexibility, users have reported significant issues with hardware reliability and poor customer support. For most buyers, current-generation alternatives like the Boox Note Air 4C offer much better value, security, and longevity.
Is Onyx Boox Note Air 2 Plus a scam?⌄
Possible concerns from our check: Significant user reports of poor customer support and refusal to honor warranties; Multiple complaints regarding rapid hardware failures and lack of spare parts; Reports of software bugs and lack of reliable firmware updates
What is the Onyx Boox Note Air 2 Plus trust score?⌄
HasTrust rates Onyx Boox Note Air 2 Plus 50/100 (Mixed). Buy this instead
What is the return policy of Onyx Boox Note Air 2 Plus?⌄
Their own policy page says: you can return items within 30 days; refunds go back to your original payment method.
Will I pay customs fees when ordering from Onyx Boox Note Air 2 Plus?⌄
Their own shipping page says you may have to pay customs duties or import taxes on delivery.
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