Is bike-mailorder.com legit?
Mostly. HasTrust rates bike-mailorder.com Mixed (60/100), checked 2026-10-15: Some reviewers report orders that were delayed or never arrived, or refunds they did not receive; Not willing to take part in consumer arbitration proceedings; The imprint states the company will not participate in consumer dispute resolution.
Bike-mailorder.com looks like a genuine, long-running German bike retailer rather than a scam. It is operated by Hoco Online GmbH in Berlin, with a full imprint, a commercial register number and a VAT ID. It holds a valid Trusted Shops trustmark with buyer protection up to €2,500, and 62 brands list it as an authorized retailer. The main concern is customer service: a minority of reviews describe unanswered emails, phones not picked up, and delayed or missing orders. Paying with a protected method and using Trusted Shops cover is sensible.
What we measured
- ✓Domain registered 25+ years ago
- ✓On the public web since 2001 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Fully identified operator: Hoco Online GmbH, Berlin, HRB 175642 B, VAT ID DE815639073
- Trusted Shops certified since Jan 2023, rated 4.74/5 from 980 reviews, with buyer protection up to €2,500
- Says it has been trading since 2000 and has been part of the Swiss hostettler group since 2016
- Reviewers frequently praise fast delivery, competitive prices, good packaging and wide stock
⚠ Cons
- Some reviewers report orders that were delayed or never arrived, or refunds they did not receive
- Not willing to take part in consumer arbitration proceedings
- The imprint states the company will not participate in consumer dispute resolution
Why switch: Large, reputable German marketplace for bike accessories and parts, with an easy returns process if you prefer more predictable customer service.
Established German retailer that sells bikes and accessories with a well-known returns process.
What web sources say (not checked by us)
Third-party ratings
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2027-01-11 | TLS handshake from our servers | |
| Domain registration | 2000-12 (25 years old) | RDAP registry record | |
| First seen on the web | 2001 | Internet Archive | |
| Popularity rank | #600038 on Majestic Million | Majestic Million list | before 2026-10-15 |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US, CA | IP and AS lookup | |
| Registrar | united-domains GmbH | RDAP registry record | |
| DNS | udag.org | Nameserver records | |
| Contact & legal pages | email, phone, address, HRB, returns page | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Checked 7 days ago. · How we score →
Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; refunds go back to your original payment method; standard delivery (innerhalb Deutschlands) takes 2–4 business days.
What their page says, word for word
- “Wir gewähren ein 30-tägiges Rückgaberecht. Das bedeutet, dass du nach Erhalt deines Artikels 30 Tage Zeit hast, um eine Rückgabe anzufordern.” — their page
- “Im Falle einer Genehmigung erhältst du innerhalb von 10 Werktagen eine automatische Rückerstattung auf deine ursprüngliche Zahlungsmethode” — their page
- “In der Regel verschicken wir innerhalb Deutschlands Teile, Zubehör, Bekleidung und Werkzeug innerhalb von 2-4 Werktagen.” — their page
Read on 2026-10-16. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is bike-mailorder.com legit?⌄
Mixed. HasTrust trust score: 60/100. Bike-mailorder.com looks like a genuine, long-running German bike retailer rather than a scam. It is operated by Hoco Online GmbH in Berlin, with a full imprint, a commercial register number and a VAT ID. It holds a valid Trusted Shops trustmark with buyer protection up to €2,500, and 62 brands list it as an authorized retailer. The main concern is customer service: a minority of reviews describe unanswered emails, phones not picked up, and delayed or missing orders. Paying with a protected method and using Trusted Shops cover is sensible.
Is bike-mailorder.com a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the bike-mailorder.com trust score?⌄
HasTrust rates bike-mailorder.com 60/100 (Mixed). Unsure
What is the return policy of bike-mailorder.com?⌄
Their own policy page says: you can return items within 30 days; refunds go back to your original payment method.
How long does delivery from bike-mailorder.com take?⌄
Their own shipping page says standard delivery (innerhalb Deutschlands) takes 2–4 business days.
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