Is aboutyou.de legit?
Mostly. HasTrust rates aboutyou.de Mixed (74/100), checked 2026-09-24: Significant reports of delayed or missing refunds, sometimes taking weeks or months; Customer service can be difficult to reach, often relying heavily on automated responses or AI agents; Occasional reports of missing, damaged, or incorrect items in shipments.
What we measured
Why this score?
About You is a legitimate and well-established European fashion marketplace, not a scam. It is backed by major industry players like the Otto Group and Zalando, and most customers receive their orders without issue. However, the company has a recurring pattern of complaints regarding slow or missing refunds and difficult-to-reach customer support. While it is safe to shop there, you should be prepared for potential delays if you need to return items or resolve a dispute, and it is advisable to keep all proof of your returns and use secure payment methods.
Video reviews
Pros
- Legitimate, well-backed European fashion platform
- Wide selection of over 3,000 genuine brands
- Generally fast delivery and easy initial return process
- Secure payment options available
Cons
- Significant reports of delayed or missing refunds, sometimes taking weeks or months
- Customer service can be difficult to reach, often relying heavily on automated responses or AI agents
- Occasional reports of missing, damaged, or incorrect items in shipments
- Persistent complaints regarding refund delays and poor customer service responsiveness
- Some reports of technical issues with the website or app in certain regions
- Occasional issues with order fulfillment, such as missing or incorrect items
Better options
Why switch: A major, well-established European fashion retailer with a similar business model and broad brand selection.
A large, reputable international fashion retailer often used as an alternative for European shoppers.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
Impressum | ABOUT YOUABOUT YOU Reviews 25,367Bewertungen zu ABOUT YOU | Lesen Sie Kundenbewertungen zu aboutyou.deErfahrungen mit ABOUT YOU SE & Co. KG: Alle Profile bei Trusted ShopsFashion online from more than 3000 top brands | About Youscamadviser.comAGB | ABOUT YOUatoplegal.com💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Google Trust Services, expires 2026-12-19 | TLS handshake from our servers | |
| First seen on the web | 2013 | Internet Archive | |
| Popularity rank | #33920 on Majestic Million | Majestic Million list | before 2026-09-24 |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US | IP and AS lookup | |
| DNS | cloudflare.com | Nameserver records | |
| Contact & legal pages | Nothing stated on the pages we read | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 2 recorded points since 2026-09-24, 73 → 74 | HasTrust score model |
Buyer reports
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Frequently asked
Is aboutyou.de legit?⌄
Mixed. HasTrust trust score: 74/100. About You is a legitimate and well-established European fashion marketplace, not a scam. It is backed by major industry players like the Otto Group and Zalando, and most customers receive their orders without issue. However, the company has a recurring pattern of complaints regarding slow or missing refunds and difficult-to-reach customer support. While it is safe to shop there, you should be prepared for potential delays if you need to return items or resolve a dispute, and it is advisable to keep all proof of your returns and use secure payment methods.
Is aboutyou.de a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the aboutyou.de trust score?⌄
HasTrust rates aboutyou.de 74/100 (Mixed). Unsure
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