DSW is a legitimate, long-established retailer owned by a publicly traded company, so you can trust that their products are authentic. While they are safe for shopping, they have a poor reputation for online customer service, specifically regarding refund delays and return issues. For the best experience, consider shopping or returning items in-store, or pay with a credit card that offers chargeback protection if ordering online.
Video reviews
Pros
- Established, legitimate, publicly traded company
- Authentic, brand-name merchandise
- Easy in-store returns and exchanges
- Strong, free loyalty program (DSW VIP)
Cons
- Consistently poor online customer service reviews
- Frequent reports of missing or delayed online refunds
- $8.50 deduction for prepaid return labels
- Occasional reports of receiving incorrect, used, or damaged items in online orders
⚠ Red flags
- Poor third-party ratings on sites like Trustpilot and BBB due to service issues
- History of a 2005 data breach and a 2025 TCPA spam-text settlement
Safety signals
Third-party ratings
Facts
Better options
Why switch: Often cited as a competitor with a stronger reputation for online customer service and return processes.
Considered a reputable alternative for footwear with generally well-regarded customer service.
Based on 8 sources
DSW Review 2026: Legit & Safe? Trust Score 66/100DSW Shoe Warehouse Reviews | Read Customer Service Reviews of www.dsw.comDSW Designer Shoe Warehouse | BBB Business Profile | Better Business BureauDesigner Brands Inc. | BBB Business Profile | Better Business BureauDesigner Brands Inc. | BBB Business Profile | Better Business BureauIs DSW Legit or Fake? Latest Review by Experts (2025) – Freaky Shoes®DSW Reviews (From Verified Customers)DSW Reviews | Read Customer Service Reviews of dsw.comBuyer reports
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Frequently asked
Is DSW (Designer Shoe Warehouse) legit?⌄
Mixed. HasTrust trust score: 66/100. DSW is a legitimate, long-established retailer owned by a publicly traded company, so you can trust that their products are authentic. While they are safe for shopping, they have a poor reputation for online customer service, specifically regarding refund delays and return issues. For the best experience, consider shopping or returning items in-store, or pay with a credit card that offers chargeback protection if ordering online.
Is DSW (Designer Shoe Warehouse) a scam?⌄
Possible concerns from our check: Poor third-party ratings on sites like Trustpilot and BBB due to service issues; History of a 2005 data breach and a 2025 TCPA spam-text settlement
What is the DSW (Designer Shoe Warehouse) trust score?⌄
HasTrust rates DSW (Designer Shoe Warehouse) 66/100 (Mixed). Buy
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