B&H Photo Video is a highly reputable, long-standing, and legitimate retailer specializing in photography, video, and audio equipment. Customers consistently praise their extensive product selection, competitive pricing, and reliable service, though shoppers should be aware of their strict return requirements and Saturday holiday closures. It is widely considered one of the safest and most professional destinations for electronics gear in the U.S.
Video reviews
Pros
- Extensive inventory of professional-grade photo, video, and audio equipment.
- Highly trusted, long-established business with over 50 years of operation.
- BBB Accredited with an A+ rating.
- Consistently positive user feedback regarding service and product quality.
Cons
- Return policy requires original, unaltered packaging and can be strict regarding condition.
- Shipping costs are nonrefundable.
- Orders placed on Saturdays or Jewish holidays are not processed until the store reopens.
⚠ Red flags
- Some customers report disputes regarding order accuracy or trade-in valuations.
Safety signals
Third-party ratings
Facts
Better options
Why switch: Useful for general consumer electronics, though B&H often provides superior specialized customer support and expertise for pro-level photography gear.
A similar, highly-regarded competitor in the photography space with a strong selection, though they also occasionally face customer service complaints similar to any large retailer.
Based on 8 sources
B&H Photo-Video Reviews | Read Customer Service Reviews of www.bhphotovideo.comB&H Photo Review 2026: Legit & Safe? Trust Score 82/100B&H Photo-Video-Pro Audio Reviews | Verified Customer Reviews at Bizrate SurveysReturns & Exchanges Policy | Hassle-Free Returns at B&HB & H Photo-Video, Pro Audio | BBB Business Profile | Better Business Bureaubhphotovideo.com Reviews | scam, legit or safe check | ScamadviserAdorama Camera | BBB Complaints | Better Business BureauAdorama Reviews | Read Customer Service Reviews of www.adorama.comBuyer reports
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