Reverb is a legitimate and widely used marketplace specifically for musical instruments, owned by Etsy. While it is a safe platform to use when following standard precautions—such as paying on-platform and checking seller ratings—users frequently report frustrations with inconsistent customer support, strict buyer protection timelines, and variable seller experiences. It is recommended to thoroughly research sellers and understand individual return policies before completing any purchase.
Video reviews
Pros
- Largest dedicated online marketplace for musical instruments and gear.
- Includes Reverb Buyer Protection for eligible orders to cover lost, damaged, or significantly not-as-described items.
- Useful features like a price guide and extensive selection of new, used, and vintage gear.
Cons
- Customer support is often criticized for being difficult to reach, relying heavily on automated systems or chatbots.
- Return policies and shipping costs are set by individual sellers, leading to inconsistency.
- Some users report dissatisfaction with high fees and lack of transparency regarding total costs.
- There is a strict 7-day window for reporting issues to qualify for Reverb Buyer Protection, which some users find too restrictive.
⚠ Red flags
- Multiple reports of unresponsive customer support or difficulty reaching a human agent.
- Risk of purchasing from dishonest or unreliable individual sellers on the platform.
- Concerns regarding the strictness of the 7-day buyer protection reporting window.
Safety signals
Third-party ratings
Facts
Better options
Why switch: A broader marketplace that also features musical instruments, often with competitive pricing and established buyer protection policies.
Allows for hands-on inspection of instruments before purchase, eliminating concerns about shipping damage or condition misrepresentation.
Based on 8 sources
Reverb Reviews | Read Customer Service Reviews of reverb.comReverb.com Reviews - Read 433 Genuine Customer Reviews | reverb.comReverb.com, LLC | BBB Reviews | Better Business BureauReverb.com Reviews – Legit & Reliable or Scam? 9 Verified RatingsReverb Review 2026: Legit & Safe? Trust Score 75/100Buyer Protection | ReverbHow do returns work for buyers on Reverb? – Reverb.comTrust and safety on Reverb – Reverb.comBuyer reports
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