Is Reverb Legit for Guitars?
HasTrust rates Reverb Mixed (72/100), checked 2026-06-23: Customer support is often criticized for being difficult to reach, relying heavily on automated systems or chatbots; Return policies and shipping costs are set by individual sellers, leading to inconsistency; Some users report dissatisfaction with high fees and lack of transparency regarding total costs.
Wondering if Reverb is legit for guitars? HasTrust gives it a 75/100 (Trusted) rating: Reverb is a legitimate, widely used marketplace for musical instruments, owned by Etsy, and safe to use when you pay on-platform and check seller ratings. Buyers do report inconsistent customer support and strict buyer-protection timelines, so research individual sellers and return policies before completing a purchase.
What we measured
Why this score?
Reverb is a legitimate and widely used marketplace specifically for musical instruments, owned by Etsy. While it is a safe platform to use when following standard precautions—such as paying on-platform and checking seller ratings—users frequently report frustrations with inconsistent customer support, strict buyer protection timelines, and variable seller experiences. It is recommended to thoroughly research sellers and understand individual return policies before completing any purchase.
Video reviews
Pros
- Largest dedicated online marketplace for musical instruments and gear.
- Includes Reverb Buyer Protection for eligible orders to cover lost, damaged, or significantly not-as-described items.
- Useful features like a price guide and extensive selection of new, used, and vintage gear.
Cons
- Customer support is often criticized for being difficult to reach, relying heavily on automated systems or chatbots.
- Return policies and shipping costs are set by individual sellers, leading to inconsistency.
- Some users report dissatisfaction with high fees and lack of transparency regarding total costs.
- There is a strict 7-day window for reporting issues to qualify for Reverb Buyer Protection, which some users find too restrictive.
- Multiple reports of unresponsive customer support or difficulty reaching a human agent.
- Risk of purchasing from dishonest or unreliable individual sellers on the platform.
- Concerns regarding the strictness of the 7-day buyer protection reporting window.
Better options
Why switch: A broader marketplace that also features musical instruments, often with competitive pricing and established buyer protection policies.
Allows for hands-on inspection of instruments before purchase, eliminating concerns about shipping damage or condition misrepresentation.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
Reverb Reviews | Read Customer Service Reviews of reverb.comReverb.com Reviews - Read 433 Genuine Customer Reviews | reverb.comReverb.com, LLC | BBB Reviews | Better Business BureauReverb.com Reviews – Legit & Reliable or Scam? 9 Verified Ratingsatoplegal.comBuyer Protection | ReverbHow do returns work for buyers on Reverb? – Reverb.comTrust and safety on Reverb – Reverb.com💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Certificate expired 2026-09-08 — not re-checked since | TLS handshake from our servers | before 2026-06-23 |
| Domain registration | 2002-11 (23 years old) | RDAP registry record | before 2026-06-23 |
| First seen on the web | 1997 | Internet Archive | before 2026-06-23 |
| Popularity rank | #8030 on Majestic Million | Majestic Million list | before 2026-06-23 |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-06-23, 75 → 72 | HasTrust score model |
Buyer reports
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Checked 98 days ago. · How we score →
Frequently asked
Is Reverb legit?⌄
Mixed. HasTrust trust score: 72/100. Reverb is a legitimate and widely used marketplace specifically for musical instruments, owned by Etsy. While it is a safe platform to use when following standard precautions—such as paying on-platform and checking seller ratings—users frequently report frustrations with inconsistent customer support, strict buyer protection timelines, and variable seller experiences. It is recommended to thoroughly research sellers and understand individual return policies before completing any purchase.
Is Reverb a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the Reverb trust score?⌄
HasTrust rates Reverb 72/100 (Mixed). Unsure
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