Is Myer or David Jones Legit to Buy From?
If you're wondering whether Myer or David Jones is legit to buy from, the answer is yes: Myer is a legitimate, long-established Australian department store, not a scam. That said, HasTrust rates it 45/100 (Caution) because online customers frequently report poor customer service, delivery delays, and damaged or incorrect items. In-store shopping is a sound option, and it's worth checking each retailer's returns policy—including whether online retailers can charge for returns—before you buy.
Why this score?
Myer is a legitimate and established Australian department store, not a scam. However, customers frequently report significant issues with its online shopping experience, including poor customer service, delivery delays, and problems with receiving damaged or incorrect items. While the physical stores are a valid shopping option, many online customers have expressed extreme dissatisfaction, suggesting you should exercise caution or consider alternative retailers for online purchases.
Video reviews
Pros
- Established physical presence in Australia
- Wide variety of fashion, homewares, and beauty brands
Cons
- Consistently poor online customer service and responsiveness
- Frequent reports of missing, damaged, or incorrect items
- Significant delivery delays
- Difficulties in obtaining refunds or resolving disputes
⚠ Red flags
- Very low customer satisfaction ratings on independent review platforms
- Recurring complaints regarding order fulfillment and packaging
- Difficulties reaching human support
Safety signals
Third-party ratings
Facts
Better options
Why switch: Depending on the product category, these retailers often provide more reliable delivery experiences or competitive pricing for specific items like electronics or general homewares.
Based on 8 sources
myer.com.au Reviews | check if site is scam or legit | ScamadviserMyer Reviews | Read Customer Service Reviews of www.myer.com.auMyer Online Store reviews | ProductReview.com.auMyer Reviews 1,230Davidjones Reviews | Read Customer Service Reviews of davidjones.com.auDavid Jones v Myer: Which is better? Can service save the department store?Myer's Returns & Exchange Policy | MYERMyer online store review - CHOICE🛡️ Site safety check
What you should do
- Only buy here if you can pay with full buyer protection — and expect problems with delivery or returns.
- Verify the company: a real registered address, working phone number and reachable customer service.
- If the deal looks too good to be true, it is — compare the price on a shop you already trust.
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Frequently asked
Is Physical retailers (e.g., Myer, David Jones) legit?⌄
Caution. HasTrust trust score: 49/100. Myer is a legitimate and established Australian department store, not a scam. However, customers frequently report significant issues with its online shopping experience, including poor customer service, delivery delays, and problems with receiving damaged or incorrect items. While the physical stores are a valid shopping option, many online customers have expressed extreme dissatisfaction, suggesting you should exercise caution or consider alternative retailers for online purchases.
Is Physical retailers (e.g., Myer, David Jones) a scam?⌄
Possible concerns from our check: Very low customer satisfaction ratings on independent review platforms; Recurring complaints regarding order fulfillment and packaging; Difficulties reaching human support
What is the Physical retailers (e.g., Myer, David Jones) trust score?⌄
HasTrust rates Physical retailers (e.g., Myer, David Jones) 49/100 (Caution). Buy this instead
Is Myer or David Jones legit to buy from?⌄
Yes. Myer is a legitimate and established Australian department store, not a scam. HasTrust scores it 45/100 (Caution), because while physical stores are a valid option, many online customers report poor service, delivery delays, and damaged or incorrect items.
Why does HasTrust give Myer a caution rating?⌄
Myer scores 45/100 (Caution) not because it's fraudulent, but because online shoppers frequently report significant issues: poor customer service, delivery delays, and receiving damaged or incorrect orders. The physical stores remain a valid and reliable shopping option.
Can online retailers charge for returns?⌄
Policies vary by retailer, so always check the specific store's returns terms before buying. Some online retailers may charge for return postage or restocking, while others offer free returns. Given the online issues reported for Myer, reviewing its returns policy first is wise.
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