Myer vs David Jones Online Shopping: Can You Trust It?
HasTrust rates Physical retailers (e.g., Myer, David Jones) Caution (35/100), checked 2026-09-25: Persistent, widespread complaints regarding online order fulfillment and customer service across multiple platforms; Reports of difficulty reaching human support and reliance on ineffective AI bots; Significant delays in processing refunds for returned or unfulfilled items.
Myer and David Jones are both legitimate, long-standing Australian department stores. When comparing Myer vs David Jones online shopping, though, our check gives a Caution verdict for both: customers often report order fulfilment problems, inaccurate stock levels, slow or unresponsive customer service, strict return policies and long waits for refunds. If you still plan to buy online from either store, check the return terms before you order, or look at other retailers.
While Myer and David Jones are legitimate, long-standing Australian department stores, their online operations are currently associated with very poor customer experiences. Shoppers frequently report significant issues with order fulfillment, inaccurate stock levels, and extremely difficult, slow, or unresponsive customer service when trying to resolve problems. Many customers express frustration with rigid return policies and long delays in receiving refunds. Given these consistent and widespread complaints, it is highly recommended to consider alternative retailers for online purchases to avoid these common headaches.
Buying online? A marketplace with buyer protection is the safer route.
Already paid this shop? There are things worth doing in the next hour — your card, your bank's chargeback window, and where to report it.
What to do now →✓ Pros
- Well-known, established physical retail presence in Australia
- Wide variety of brands and product categories available
⚠ Cons
- Extremely poor online customer service and communication
- Frequent issues with order fulfillment, including cancellations and missing items
- Difficult, slow, and often costly return and refund processes
- Inaccurate online stock information
- Reports of unhelpful or dismissive staff when seeking support for online orders
- !Persistent, widespread complaints regarding online order fulfillment and customer service across multiple platforms
- !Reports of difficulty reaching human support and reliance on ineffective AI bots
- !Significant delays in processing refunds for returned or unfulfilled items
Why switch: Amazon generally offers more reliable delivery, transparent stock tracking, and a more straightforward, customer-friendly return and refund process compared to the online stores of these major department stores.
What web sources say (not checked by us)
Third-party ratings
Facts
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What you should do
- Only buy here if you can pay with full buyer protection — and expect problems with delivery or returns.
- Verify the company: a real registered address, working phone number and reachable customer service.
- If the deal looks too good to be true, it is — compare the price on a shop you already trust.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| Trust score history | 4 recorded points since 2026-06-23, 45 → 35 | HasTrust score model |
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Checked 19 days ago. · How we score →
Frequently asked
Is Physical retailers (e.g., Myer, David Jones) legit?⌄
Caution. HasTrust trust score: 35/100. While Myer and David Jones are legitimate, long-standing Australian department stores, their online operations are currently associated with very poor customer experiences. Shoppers frequently report significant issues with order fulfillment, inaccurate stock levels, and extremely difficult, slow, or unresponsive customer service when trying to resolve problems. Many customers express frustration with rigid return policies and long delays in receiving refunds. Given these consistent and widespread complaints, it is highly recommended to consider alternative retailers for online purchases to avoid these common headaches.
Is Physical retailers (e.g., Myer, David Jones) a scam?⌄
Possible concerns from our check: Persistent, widespread complaints regarding online order fulfillment and customer service across multiple platforms; Reports of difficulty reaching human support and reliance on ineffective AI bots; Significant delays in processing refunds for returned or unfulfilled items
What is the Physical retailers (e.g., Myer, David Jones) trust score?⌄
HasTrust rates Physical retailers (e.g., Myer, David Jones) 35/100 (Caution). Buy this instead
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