Is Nordstrom Legit? Trust Score & Buyer Review
HasTrust rates Nordstrom Mixed (72/100), checked 2026-06-23: Significant recent customer service complaints regarding refunds and order fulfillment; Shipping issues including lost or damaged packages; Mixed reviews for Nordstrom Rack compared to the main store.
Nordstrom is a legitimate, long-established department store chain that is safe to use for online shopping, earning a HasTrust trust score of 85/100 (Trusted). Its business integrity is high, so it is not a scam, but many recent customers report frustrations with customer service, shipping reliability, and returns—particularly with the off-price Nordstrom Rack division. The main store remains highly regarded for its generous return policy, so review these reported service inconsistencies before ordering.
What we measured
Why this score?
Nordstrom is a legitimate, long-established department store chain that is safe to use for online shopping. While its business integrity is high, many recent customers have reported significant frustrations with customer service, shipping reliability, and return processes, particularly regarding the off-price Nordstrom Rack division. The main store remains highly regarded for its generous return policy, but shoppers should be aware of these reported service inconsistencies before placing an order.
Video reviews
Pros
- Long-standing reputation as an established, legitimate department store
- Main store offers a famously generous return policy with no strict deadline
- Wide selection of genuine branded designer and fashion goods
- Strong physical presence with stores across the U.S. and Canada
Cons
- Significant recent customer service complaints regarding refunds and order fulfillment
- Shipping issues including lost or damaged packages
- Mixed reviews for Nordstrom Rack compared to the main store
- Reports of slow response times from support representatives
- Repeated reports of poor customer service experiences when resolving order issues
- Potential friction with returns or missing items, particularly for Nordstrom Rack orders
- Mixed feedback on the condition of items received, including reports of returned goods being sold as new sale items
Better options
Why switch: Frequently cited as a comparable alternative for fashion and footwear with a strong focus on customer service.
What web sources say (not checked by us)
Third-party ratings
Facts
Based on 8 sources
atoplegal.comNordstrom Review: Legit & Safe? 2026gridinsoft.comNordstrom Reviews | Read Customer Service Reviews of www.nordstrom.comNordstrom, Inc. | BBB Reviews | Better Business BureauNordstrom Reviews - Read 208 Genuine Customer Reviews | www.nordstrom.comscamadviser.comTerms & Conditions | Nordstrom💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Certificate expired 2026-09-23 — not re-checked since | TLS handshake from our servers | before 2026-06-23 |
| Domain registration | 1994-07 (32 years old) | RDAP registry record | before 2026-06-23 |
| First seen on the web | 1999 | Internet Archive | before 2026-06-23 |
| Popularity rank | #3093 on Majestic Million | Majestic Million list | before 2026-06-23 |
| Contact & legal pages | Nothing stated on the pages we read | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist | |
| Trust score history | 3 recorded points since 2026-06-23, 85 → 72 | HasTrust score model |
Buyer reports
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Frequently asked
Is Nordstrom legit?⌄
Mixed. HasTrust trust score: 72/100. Nordstrom is a legitimate, long-established department store chain that is safe to use for online shopping. While its business integrity is high, many recent customers have reported significant frustrations with customer service, shipping reliability, and return processes, particularly regarding the off-price Nordstrom Rack division. The main store remains highly regarded for its generous return policy, but shoppers should be aware of these reported service inconsistencies before placing an order.
Is Nordstrom a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the Nordstrom trust score?⌄
HasTrust rates Nordstrom 72/100 (Mixed). Unsure
Is Nordstrom legit?⌄
Yes. Nordstrom is a legitimate, long-established department store chain that is safe to use for online shopping, with a HasTrust trust score of 85/100 (Trusted). Its business integrity is high, though some customers report issues with service, shipping, and returns.
Is Nordstrom a scam?⌄
No. Nordstrom is not a scam. It is a long-established department store with high business integrity, rated 85/100 (Trusted) by HasTrust. It is safe for online shopping, though some recent shoppers report frustrations with customer service and shipping reliability.
Are Nordstrom and Nordstrom Rack the same, and what are the common complaints?⌄
Nordstrom Rack is Nordstrom's off-price division. Recent customer complaints center on customer service, shipping reliability, and the return process, especially at Nordstrom Rack. The main store remains highly regarded for its generous return policy despite these reported service inconsistencies.
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