Is draadloos 4 kanaals tens therapieapparaat worth it?
Mostly. HasTrust rates draadloos 4 kanaals tens therapieapparaat Mixed (57/100), checked 2026-10-11: Complaints say warranty and refund emails go unanswered, and that devices failed after a few weeks; A reviewer reports paying for two items, receiving one, and getting no reply from support; Customer pays return shipping if the return is not Wellue's fault, and shipping fees are non-refundable.
This is Wellue's own official Dutch webshop, and the company appears to be a real, established health-device brand rather than a scam. The sources contain no reviews of this 4-channel TENS device, so whether the product is worth buying is unknown. Wellue holds roughly 4 out of 5 across Trustpilot pages with 200–400 reviews, mostly praising its monitors and its support. However, about 22–24% of ratings are 1-star, and they mention unanswered warranty or refund emails, a missing item, and unexpected import tax. There is a 30-day return window, but the buyer pays return shipping unless Wellue is at fault.
What we measured
- ✓On the public web since 2023 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✅ Best price we've tracked ($99) — good time to buy.
Price last checked yesterday
✓ Pros
- Official brand store (nl.getwellue.com), not a third-party reseller
- Trustpilot score around 4.0–4.2/5 across several hundred reviews
- Many reviewers praise ease of use, build quality and app usability of Wellue devices
- Several reviews describe responsive support, such as a fast replacement for a faulty unit and a full refund on a return
- Recent Trustpilot pages show replies to 86–100% of negative reviews, typically within 2 weeks
- Stated 30-day return/refund policy; refunds are issued within 2 business days of receiving the return
- PayPal is used for payments, per a reviewer
⚠ Cons
- Complaints say warranty and refund emails go unanswered, and that devices failed after a few weeks
- A reviewer reports paying for two items, receiving one, and getting no reply from support
- Customer pays return shipping if the return is not Wellue's fault, and shipping fees are non-refundable
- Some reviewers mention slow order processing and late delivery
- The Dutch site's free-shipping promise refers to the US, so EU shipping terms are unclear
- Recurring reports of support not responding to warranty or refund emails
- Returns require emailing first and shipping to an address the company provides, with the warehouse varying by region
What web sources say (not checked by us)
Third-party ratings
Facts
Specs
💬 Ask about this shop
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🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2027-01-09 | TLS handshake from our servers | |
| First seen on the web | 2023 | Internet Archive | |
| Hosting | GTRANSLATE-AS1 - GTRANSLATE, US | IP and AS lookup | |
| Contact & legal pages | Read from the site's own pages | ||
| Blocklist | Not listed | HasTrust blocklist | |
| Price tracking | 5 observations since 2026-10-11 | Our price scraper |
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Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; refunds go back to your original payment method; you may have to pay customs duties or import taxes on delivery.
What their page says, word for word
- “U kunt uw product(en) retourneren binnen 30 dagen van ontvangst van uw oorspronkelijke bestelling voor een volledige terugbetaling of omruiling (raadpleeg de specifieke productpagina als er een andere retourtermijn is vermeld).” — their page
- “Klanten dienen de retourzending te betalen als de reden voor retournering niet aan getwellue.com te wijten is.” — their page
- “Uw betaalkaart wordt gecrediteerd na ontvangst van de geretourneerde goederen.” — their page
- “Aangezien de verkoopprijs exclusief belastingen, btw of andere verborgen kosten van de lokale douanevoorschriften van klanten is, houd er dan rekening mee dat u mogelijk invoerrechten moet betalen door uw lokale douane, dit is voor uw rekening, maar wij zijn er voor u als je hulp nodig hebt!” — their page
Read on 2026-10-11. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is draadloos 4 kanaals tens therapieapparaat legit?⌄
Mixed. HasTrust trust score: 57/100. This is Wellue's own official Dutch webshop, and the company appears to be a real, established health-device brand rather than a scam. The sources contain no reviews of this 4-channel TENS device, so whether the product is worth buying is unknown. Wellue holds roughly 4 out of 5 across Trustpilot pages with 200–400 reviews, mostly praising its monitors and its support. However, about 22–24% of ratings are 1-star, and they mention unanswered warranty or refund emails, a missing item, and unexpected import tax. There is a 30-day return window, but the buyer pays return shipping unless Wellue is at fault.
Is draadloos 4 kanaals tens therapieapparaat a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the draadloos 4 kanaals tens therapieapparaat trust score?⌄
HasTrust rates draadloos 4 kanaals tens therapieapparaat 57/100 (Mixed). Unsure
What is the return policy of draadloos 4 kanaals tens therapieapparaat?⌄
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; refunds go back to your original payment method.
Will I pay customs fees when ordering from draadloos 4 kanaals tens therapieapparaat?⌄
Their own shipping page says you may have to pay customs duties or import taxes on delivery.
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