Is lacasadelreloj.com.mx legit?
Mostly. HasTrust rates lacasadelreloj.com.mx Mixed (60/100), checked 2026-10-24: No independent review-platform ratings (Trustpilot, ScamAdviser, BBB, Reddit) for this domain in the sources; The actual return window and warranty terms were not visible in the sources; Domain creation date is not shown in the available WHOIS data.
La Casa del Reloj looks like a real Mexican watch retailer, not a throwaway shop. However, there are no independent customer reviews to confirm how it handles orders and returns. The site lists three physical branches in Guadalajara and Mexico City with phone numbers and hours, plus email and WhatsApp support. The domain is registered to a company in Zapopan, Jalisco, and the store runs on Shopify with card payments and interest-free installments. The sources contain no Trustpilot, ScamAdviser or BBB data for this exact domain, so its service record is still unverified.
What we measured
- ✓On the public web since 2006 (Internet Archive)
- ✓Valid HTTPS encryption (certificate by Let's Encrypt)
Why this score?
✓ Pros
- Several contact channels: customer-service and sales email addresses, WhatsApp, and a separate warranty email.
- Domain registrant is a named Mexican company (Accend Consulting, S.C., Zapopan, Jalisco), consistent with the store's location.
- Published shipping, returns/warranty, terms and privacy policy pages.
- Credit card payments with interest-free installments (MSI), and free shipping on orders over $799 MXN.
⚠ Cons
- No independent review-platform ratings (Trustpilot, ScamAdviser, BBB, Reddit) for this domain in the sources.
- The actual return window and warranty terms were not visible in the sources.
- Domain creation date is not shown in the available WHOIS data.
- Only on-site product reviews are visible (e.g. 13 reviews on one smartwatch), which the shop controls.
- No third-party customer feedback was found to confirm delivery, returns or warranty handling.
- The Facebook and Instagram links point to 'Nu Nordic' brand accounts rather than La Casa del Reloj accounts, which may confuse shoppers trying to verify the shop on social media.
Why switch: A large, established Mexican marketplace with buyer protection and standardized returns. A safe fallback if you want verified seller ratings before buying a watch.
Widely used in Mexico, with seller reputation scores and purchase protection. You can check whether official watch stores sell the same models with public reviews.
What web sources say (not checked by us)
Facts
💬 Ask about this shop
Answers come from what we checked about this site — the AI only picks the topic, it writes nothing.
🛡️ Site safety check
What you should do
- Use a payment method you can charge back (credit card or PayPal) — skip bank transfer or "friends & family".
- Place a small first order before trusting it with a big one.
- Search the shop's name plus "reviews" or "scam" for recent experiences before paying.
🔍 What we checked ourselves
Each row is a check HasTrust ran, and the day it ran.
| Check | What we found | How | When |
|---|---|---|---|
| HTTPS certificate | Valid — Let's Encrypt, expires 2026-12-23 | TLS handshake from our servers | |
| First seen on the web | 2006 | Internet Archive | |
| Hosting | CLOUDFLARENET - Cloudflare, Inc., US, CA | IP and AS lookup | |
| DNS | webclick.mx | Nameserver records | |
| Contact & legal pages | email, address, returns page (30 days) | Read from the site's own pages | |
| Blocklist | Not listed | HasTrust blocklist |
Buyer reports
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Shop policy, from their own pages
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; refunds go back to your original payment method; standard delivery takes 3–5 business days.
What their page says, word for word
- “Dispones de 30 días naturales a partir de la recepción de tu artículo para solicitar una devolución.” — their page
- “...dentro de los primeros 5 días hábiles a partir de la entrega y cubrir el costo de la guía de retorno. ... Productos con defecto de fábrica: El costo de la guía e inspección inicial corre por nuestra cuenta por defecto de fábrica.” — their page
- “De ser así, el dinero se abonará automáticamente a tu método de pago original dentro de un plazo de 10 días hábiles.” — their page
- “Tiempo estimado: Entre 3 y 5 días hábiles, variando en función del destino final.” — their page
Read on 2026-10-24. This is what the shop states about itself, not a promise from us; we only show what we found on their page.
Frequently asked
Is lacasadelreloj.com.mx legit?⌄
Mixed. HasTrust trust score: 60/100. La Casa del Reloj looks like a real Mexican watch retailer, not a throwaway shop. However, there are no independent customer reviews to confirm how it handles orders and returns. The site lists three physical branches in Guadalajara and Mexico City with phone numbers and hours, plus email and WhatsApp support. The domain is registered to a company in Zapopan, Jalisco, and the store runs on Shopify with card payments and interest-free installments. The sources contain no Trustpilot, ScamAdviser or BBB data for this exact domain, so its service record is still unverified.
Is lacasadelreloj.com.mx a scam?⌄
Our check surfaced no major scam signals — still verify payment and seller details before you pay.
What is the lacasadelreloj.com.mx trust score?⌄
HasTrust rates lacasadelreloj.com.mx 60/100 (Mixed). Unsure
What is the return policy of lacasadelreloj.com.mx?⌄
Their own policy page says: you can return items within 30 days; who pays the return shipping depends on the reason for the return; refunds go back to your original payment method.
How long does delivery from lacasadelreloj.com.mx take?⌄
Their own shipping page says standard delivery takes 3–5 business days.
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